VIP Experience Concierge

San Manuel Band of Mission Indians; Highland (CA); On-site; USD 55,000 - 70,000; Full time

Job summary

San Manuel Band of Mission Indians is seeking a VIP Representative to enhance the guest experience in the Event Center. You will build relationships with VIP guests, anticipate preferences, and deliver Best in Class service during events.

The role requires strong communication and a calm, professional demeanor in a fast-paced environment. Responsibilities include coordinating VIP amenities, liaising with Theater Operations and Food & Beverage, and ensuring seamless guest experiences from arrival

Qualifications

• Must have experience delivering high-end guest service in upscale settings.
• Strong communication and interpersonal skills to manage VIP expectations.
• Ability to handle multiple requests with diplomacy and poise.

Responsibilities

• Serve as liaison to VIP Guests and Tribal Members, ensuring all requests are executed during events.
• Organize service sequence and coordinate with departments to meet guest needs promptly.
• Provide information to VIP guests about event timelines and performances.
• Manage VIP arrivals and coordinate escort and delivery of amenities with Theater Ops and F&B teams.
• Assist other roles as needed to enhance the guest experience.
• Perform additional duties to support efficient department operation.

Skills

VIP guest services

Customer service

Diplomacy

Multitasking

Communication

Education

High School Diploma or GED

Job description

San Manuel Band of Mission Indians is seeking a VIP Representative to enhance the guest experience in the Event Center. You will build relationships with VIP guests, anticipate preferences, and deliver Best in Class service during events.

The role requires strong communication and a calm, professional demeanor in a fast-paced environment. Responsibilities include coordinating VIP amenities, liaising with Theater Operations and Food & Beverage, and ensuring seamless guest experiences from arrival