VIP Executive IT Support Technician Onsite

Compucom; San Francisco (CA); On-site; USD 33,000 - 45,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Paid holidays

Parental leave

AD&D insurance

Life insurance

Job summary

CompucomStaffing is seeking an Executive & VIP Technical Support specialist to provide dedicated onsite IT support for executives in San Francisco. You will handle rapid response, proactive technology readiness, and hands-on troubleshooting for executive users and meeting spaces.

The ideal candidate has strong macOS and enterprise end-user skills, maintains discretion, and can own issues from initial contact to resolution while coordinating with AV, IAM, and Engineering when escalation is

Qualifications

• Minimum 3+ years of professional IT support, desktop support, or end-user computing experience.
• 1+ year of experience supporting executives, VIP users, or high-touch environments.
• Strong troubleshooting experience with macOS and enterprise end-user tech.
• Experience supporting identity/access issues, SaaS apps, peripherals, and printing.
• Experience with conference-room and video-conferencing tech and SLAs.

Responsibilities

• Provide dedicated onsite IT support for executive users and their VIP partners.
• Respond rapidly to priority executive requests per SLA expectations.
• Troubleshoot macOS, accounts, SaaS apps, networking, printing, and peripherals.
• Own issues from initial response through resolution or escalation with cross‑team coordination.
• Communicate clearly with executives, EBPs, and technical teams during incidents.
• Support meeting spaces with AV readiness and rapid on-site response when issues occur.

Skills

macOS support

IT support

VIP/executive support

SaaS apps

Device peripherals

Identity & Access

AV/Video conferencing

Printing & network

Ticketing systems

Tools

ITSM ticketing systems

Job description

AtCompucomStaffing,you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

Our client is currently seeking a qualified Executive Support Technician to join their team onsite in San Francisco, CA. This role will serve as an onsite technical resource within the executive workspace, providing rapid response to support requests, proactive technology readiness, and hands-on troubleshooting for executive users and meeting spaces. The ideal candidate combines strong technical troubleshooting skills with professionalism, discretion, urgency, and excellent customer service. This position requires someone who is comfortable supporting senior leaders in time-sensitive situations and who can take ownership of an issue from initial response through resolution or escalation.


Executive & VIP Technical Support

Provide dedicated onsite IT support for executive users and their Executive Business Partners
Respond rapidly to priority executive support requests in accordance with established service-level expectations
Provide first-touch troubleshooting and resolution for macOS, account and access issues, SaaS applications, network connectivity, printing, peripherals, and other end-user technology
Maintain ownership of executive issues through resolution, including coordinating with specialized teams such as AV, Identity & Access Management, or Engineering when escalation is required
Communicate clearly and professionally with executive users, EBPs, and supporting technical teams throughout an incident
Maintain a high level of discretion when working in executive spaces or handling potentially sensitive information

Meeting & AV Readiness

Perform proactive technology checks for executive meeting and conference spaces ahead of scheduled leadership meetings
Troubleshoot conferencing, displays, audio, connectivity, and other meeting-room technology
Provide rapid onsite support when technical issues occur during executive meetings
Coordinate with dedicated AV teams when advanced troubleshooting or escalation is required while maintaining ownership of the user experience

Technology Readiness

Maintain staged loaner devices, chargers, adapters, peripherals, and other commonly required equipment to enable rapid replacement when appropriate
Perform proactive checks and preparation designed to reduce avoidable executive technology disruptions
Ensure required support equipment and commonly used replacement devices are available and ready for deployment
Complete executive ticket follow-ups and readiness activities between priority support requests

Documentation & Continuous Improvement

Follow established executive-support runbooks, escalation procedures, and service workflows
Identify gaps, inefficiencies, or unclear steps within existing documentation and provide feedback for improvement
Contribute to knowledge base articles, troubleshooting documentation, and support procedures based on recurring issues and lessons learned
Maintain accurate ticket documentation, including response, arrival, escalation, and resolution information as required
Provide clear handoffs between coverage periods to ensure continuity for active executive issues

Skills and Qualifications:

Minimum 3+ years of professional IT support, desktop support, or end-user computing experience
1+ year of experience supporting executives, Executive Business Partners, VIP users, or similarly high-touch customer environments
Strong troubleshooting experience with macOS and enterprise end-user technology
Experience supporting identity and access issues, SaaS applications, peripherals, wireless connectivity, printing, and hardware replacement
Experience supporting conference-room and video-conferencing technology
Experience working within established response-time or service-level expectations
Ability to troubleshoot effectively and remain composed during high-visibility or time-sensitive incidents
Strong written and verbal communication skills
Demonstrated professionalism, discretion, and sound judgment when working around confidential or sensitive information
Ability to independently prioritize work while maintaining ownership of active support issues
Experience providing dedicated executive or C-suite technology support preferred
Experience supporting enterprise collaboration and conferencing platforms preferred
Familiarity with ITSM/ticketing systems and structured escalation workflows preferred
Experience contributing to technical documentation, knowledge bases, or operational runbooks preferred

Wage Range:
The rate for this position is between $24.75 - $33.00 per hour, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits:
The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

W2 only, no Corp to Corp.

Equal Employment Opportunity:CompucomStaffing™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer.We provide IT staffing services and solutions to Fortune 1000 companies as well as small and mediumbusiness.For more information,visit www.compucom.com.

Work Authorization: Candidates mustbe authorized towork in the United States without the need for current or future employer sponsorship.

AI Usage:Please note, artificial intelligence (AI) may be used to screen, assess, or select applicants for this position.

Arizona Applicants:TO THE EXTENT REQUIRED BY APPLICABLE LAW, THE COMPANY MAINTAINS A SMOKE-FREE WORKPLACE.

California Residents:PLEASE REVIEW THECALIFORNIA CONSUMER PRIVACY ACT NOTICE.

We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.

Maryland Applicants:UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.

Massachusetts Applicants: IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT.AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY.

Rhode Island Applicants:THE COMPANY IS SUBJECT TO CHAPTERS 29-38 OF TITLE 28 OF THE GENERAL LAWS OF RHODEISLAND, ANDIS THEREFORE COVERED BY THE STATE’S WORKERS’ COMPENSATION LAW.

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