Executive Support Technician

Compucom Staffing; San Francisco (CA); On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k)

Job summary

CompucomStaffing is seeking an Executive Support Technician to join onsite in San Francisco, CA, providing rapid, expert IT support for executive users and meeting spaces. You will own issues from first touch to resolution, coordinating with AV, IAM, and Engineering when escalation is necessary.

The ideal candidate has 3+ years of IT support and 1+ year supporting executives, with strong macOS skills and experience in conferencing technology. A discreet, professional approach is essential.

Qualifications

• Minimum 3+ years of professional IT support, desktop support, or end-user computing experience.
• 1+ year of experience supporting executives, VIP users, or high-touch environments.
• Strong troubleshooting experience with macOS and enterprise end-user technology.
• Experience supporting identity and access issues, SaaS applications, peripherals, wireless connectivity, printing, and hardware replacement.
• Experience supporting conference-room and video-conferencing technology.
• Experience with response-time or service-level expectations.
• Ability to troubleshoot effectively under high-visibility or time-sensitive incidents.
• Strong written and verbal communication skills.
• Professionalism and discretion with confidential information.
• Ability to prioritize work independently and own active issues.

Responsibilities

• Provide dedicated onsite IT support for executive users and their EBPs.
• Respond rapidly to priority executive requests per service levels.
• Troubleshoot macOS, accounts, SaaS apps, network, printing, peripherals.
• Maintain ownership of issues through resolution or escalation.
• Coordinate with AV, IAM, or Engineering for escalations when needed.
• Perform proactive checks and readiness for meetings and spaces.

Skills

Executive support

macOS troubleshooting

SaaS applications

Video conferencing

ITSM/ticketing

Discretion and professionalism

Communication skills

Ownership of issues

Tools

macOS

AV and meeting room tech

Identity & Access Management

Job description

At CompucomStaffing, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

Our client is currently seeking a qualified Executive Support Technician to join their team onsite in San Francisco, CA. This role will serve as an onsite technical resource within the executive workspace, providing rapid response to support requests, proactive technology readiness, and hands-on troubleshooting for executive users and meeting spaces. The ideal candidate combines strong technical troubleshooting skills with professionalism, discretion, urgency, and excellent customer service. This position requires someone who is comfortable supporting senior leaders in time-sensitive situations and who can take ownership of an issue from initial response through resolution or escalation.

Executive & VIP Technical Support

• Provide dedicated onsite IT support for executive users and their Executive Business Partners
• Respond rapidly to priority executive support requests in accordance with established service-level expectations
• Provide first-touch troubleshooting and resolution for macOS, account and access issues, SaaS applications, network connectivity, printing, peripherals, and other end-user technology
• Maintain ownership of executive issues through resolution, including coordinating with specialized teams such as AV, Identity & Access Management, or Engineering when escalation is required
• Communicate clearly and professionally with executive users, EBPs, and supporting technical teams throughout an incident
• Maintain a high level of discretion when working in executive spaces or handling potentially sensitive information

Meeting & AV Readiness

• Perform proactive technology checks for executive meeting and conference spaces ahead of scheduled leadership meetings
• Troubleshoot conferencing, displays, audio, connectivity, and other meeting-room technology
• Provide rapid onsite support when technical issues occur during executive meetings
• Coordinate with dedicated AV teams when advanced troubleshooting or escalation is required while maintaining ownership of the user experience

Technology Readiness

• Maintain staged loaner devices, chargers, adapters, peripherals, and other commonly required equipment to enable rapid replacement when appropriate
• Perform proactive checks and preparation designed to reduce avoidable executive technology disruptions
• Ensure required support equipment and commonly used replacement devices are available and ready for deployment
• Complete executive ticket follow-ups and readiness activities between priority support requests

Documentation & Continuous Improvement

• Follow established executive-support runbooks, escalation procedures, and service workflows
• Identify gaps, inefficiencies, or unclear steps within existing documentation and provide feedback for improvement
• Contribute to knowledge base articles, troubleshooting documentation, and support procedures based on recurring issues and lessons learned
• Maintain accurate ticket documentation, including response, arrival, escalation, and resolution information as required
• Provide clear handoffs between coverage periods to ensure continuity for active executive issues

Skills And Qualifications

• Minimum 3+ years of professional IT support, desktop support, or end-user computing experience
• 1+ year of experience supporting executives, Executive Business Partners, VIP users, or similarly high-touch customer environments
• Strong troubleshooting experience with macOS and enterprise end-user technology
• Experience supporting identity and access issues, SaaS applications, peripherals, wireless connectivity, printing, and hardware replacement
• Experience supporting conference-room and video-conferencing technology
• Experience working within established response-time or service-level expectations
• Ability to troubleshoot effectively and remain composed during high-visibility or time-sensitive incidents
• Strong written and verbal communication skills
• Demonstrated professionalism, discretion, and sound judgment when working around confidential or sensitive information
• Ability to independently prioritize work while maintaining ownership of active support issues
• Experience providing dedicated executive or C-suite technology support preferred
• Experience supporting enterprise collaboration and conferencing platforms preferred
• Familiarity with ITSM/ticketing systems and structured escalation workflows preferred
• Experience contributing to technical documentation, knowledge bases, or operational runbooks preferred

Wage Range

The rate for this position is between $24.75 - $33.00 per hour, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits

The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

W2 only, no Corp to Corp.

Equal Employment Opportunity

CompucomStaffing™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.compucom.com.

Work Authorization

Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.

Arizona Applicants

TO THE EXTENT REQUIRED BY APPLICABLE LAW, THE COMPANY MAINTAINS A SMOKE-FREE WORKPLACE.

California Residents

PLEASE REVIEW THE CALIFORNIA CONSUMER PRIVACY ACT NOTICE.

We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.

Maryland Applicants

UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.

Massachusetts Applicants

IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT. AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY.

Rhode Island Applicants

THE COMPANY IS SUBJECT TO CHAPTERS 29-38 OF TITLE 28 OF THE GENERAL LAWS OF RHODE ISLAND, AND IS THEREFORE COVERED BY THE STATE’S WORKERS’ COMPENSATION LAW.

On-Camera Video Interview Notice

Candidates selected to interview must participate in live, on-camera video interviews for identity verification and assessment purposes. Interviews will be recorded where permitted by law. Participation and consent to applicable recording requirements are required to continue in the hiring process. Failure to participate in required on-camera interviews may result in removal from further consideration for employment.