Elite Executive IT Support Engineer (VIP)

PRI Technology; New York (NY); Hybrid; USD 110,000 - 170,000; Full time

Benefits offered by this job

Benefits package

Job summary

PRI Technology is seeking a VIP/Executive IT Support Engineer in Midtown Manhattan. You will provide L2/L3 support for an executive team (Windows & MAC), manage email and calendar services, and ensure secure, efficient access across devices and apps.

You will handle meeting coordination, AV support, and remote access, with four days onsite and one remote, delivering high-touch service and rapid incident resolution for executives.

Qualifications

• Experience delivering executive/VIP support in mid-to-large orgs.
• Proficient with Windows, macOS, iOS/Android, and Microsoft 365 apps.
• Experience with Exchange Online, Teams, SharePoint and OneDrive.
• Familiarity with endpoint management and security basics (MFA, CA, encryption).

Responsibilities

• Provide L2/L3 executive support for Windows/macOS, iOS/Android devices and core apps.
• Manage Outlook mailbox permissions, calendar delegation, and migration tasks.
• Coordinate with Facilities/AV vendors for executive meetings and events.
• Imaging devices, applying updates, backups, encryption, lifecycle management.
• Support board meetings with Teams/Zoom, conference room AV, and room setup.
• Maintain device inventories and runbooks; monitor SLAs/OLAs.
• Assist with incident response for executive accounts and devices.

Skills

Executive VIP support

Windows/macOS/iOS/Android

MS 365/Exchange/Teams/SharePoint

Intune/MDM

Security best practices

Strong communication

Onsite support

Education

IT certifications (ITIL/Microsoft)

Bachelor's degree in IT

Tools

Microsoft Intune

Teams/Zoom Rooms

AV systems management

Job description

PRI Technology is seeking a VIP/Executive IT Support Engineer in Midtown Manhattan. You will provide L2/L3 support for an executive team (Windows & MAC), manage email and calendar services, and ensure secure, efficient access across devices and apps.

You will handle meeting coordination, AV support, and remote access, with four days onsite and one remote, delivering high-touch service and rapid incident resolution for executives.