VIP Desktop Support Technician — 24/7 Field IT Specialist

Talentify; San Diego (CA); On-site; USD 41,000 - 52,000; Full time

Job summary

Leidos is seeking a Mid-level Desktop Support Technician to support a government site at Point Loma in San Diego, providing direct deskside IT support to VIP and executive users and ensuring timely resolution of tickets.

You will troubleshoot hardware and software, assist with network issues, and support a 24/7 operation including occasional extended shifts. U.S. citizenship and DoD clearance are required.

Qualifications

• US Citizen.
• DoD Secret Clearance.
• HS diploma with 4+ years of prior relevant experience.
• DoD 8570 IAT Level II: Security+ or higher Certification.
• Must demonstrate expertise in IT Enterprise Operations.
• Excellent customer service skills.
• Excellent oral and written communication skills.

Responsibilities

• Manage the resolution of customer tickets according to established SLRs.
• Work directly with VIP and executive-level customers to provide premier computer and network support.
• Ensure proper ticket-handling according to guidelines set in place.
• Troubleshoot and resolve user computer issues including hardware and software-related concerns.
• Provide support to a 24/7 operation.
• Overtime, Weekend 12-hour Shifts, and Some Holidays will be required periodically.

Skills

Customer service

Communication

VIP support

Troubleshooting

Education

HS diploma + 4+ years experience

DoD 8570 IAT Level II Security+ or higher

Job description

Leidos is seeking a Mid-level Desktop Support Technician to support a government site at Point Loma in San Diego, providing direct deskside IT support to VIP and executive users and ensuring timely resolution of tickets.

You will troubleshoot hardware and software, assist with network issues, and support a 24/7 operation including occasional extended shifts. U.S. citizenship and DoD clearance are required.