Navy Desktop Support Technician — Field IT & Service Desk

Leidos; Virginia Beach (VA); On-site; USD 30,000 - 43,000; Full time

Job summary

Leidos in Virginia Beach, VA is seeking a Mid-level Desktop Support Technician to join the Field Services team at a government site. You will provide desk-side support, troubleshoot and repair IT devices, and ensure SLA-aligned ticket resolution for end users.

The role requires US citizenship, a DoD Secret clearance, a HS diploma with 4+ years of related experience, and experience with Windows 10 and ticket systems such as Remedy or HP Service Manager. The hourly rate is $26.45.

Qualifications

• US Citizen
• DoD Secret Clearance
• HS diploma with 4+ years of prior relevant experience, additional related education or certifications may be considered in lieu of experience
• Valid DoD 8570 IAT Level II: Security+ or higher Certification
• Experience with Microsoft Windows OS, version 10
• Experience with HP Service Manager, Remedy, or similar Service/Help Desk ticket management software
• Basic network troubleshooting skills
• Excellent customer service skills
• Excellent oral and written communication skills

Responsibilities

• Manage the resolution of customer tickets according to established Service Level Requirements (SLRs)
• Ensure proper ticket-handling according to guidelines set in place
• Properly troubleshoot and resolve user computer issues including hardware and software-related concerns
• Ensure customer-related tasks are completed within the timeline set
• Troubleshoot and resolve local and networked Multi-Function Devices, printers, and other hardware components
• Assist other technicians in resolving complex issues

Skills

Customer service skills

Communication skills

Attention to detail

Self-motivation

Education

High School diploma + 4+ years experience

DoD 8570 IAT Level II: Security+ or higher

Tools

HP Service Manager

Remedy

Job description

Leidos in Virginia Beach, VA is seeking a Mid-level Desktop Support Technician to join the Field Services team at a government site. You will provide desk-side support, troubleshoot and repair IT devices, and ensure SLA-aligned ticket resolution for end users.

The role requires US citizenship, a DoD Secret clearance, a HS diploma with 4+ years of related experience, and experience with Windows 10 and ticket systems such as Remedy or HP Service Manager. The hourly rate is $26.45.