Pentagon Desktop Support Technician – Onsite, Secure IT

00100 LEIDOS, INC.; Arlington (VA); On-site; USD 52,000 - 94,000; Full time

Benefits offered by this job

Health and Wellness programs

Paid leave and retirement benefits

Income protection

Job summary

Leidos seeks a Desktop Support Technician to serve as the primary face of IT at the Pentagon complex. You will install, configure, and repair enterprise hardware and software, support PWCS and mobility systems, and maintain detailed service records in Remedy/ServiceNow.

The role requires an active DoD Secret clearance, 5+ years of desktop support experience, and hands-on knowledge of Windows, Microsoft 365, AD, PKI, and secure VPNs.

Qualifications

• Requires High School Diploma or equivalent and 5+ years of IT desktop/technical support experience.
• Active DoD Secret security clearance.
• CompTIA Security+ CE or DoD 8140/8570.01-M IAT Level II baseline certification.
• Experience troubleshooting Windows OS and Microsoft 365/Office.
• Experience with Active Directory administration and PKI/certificate issues.
• Knowledge of LAN/WLAN connectivity and physical cabling.
• Familiarity with PWCS, device provisioning, and mobile device management.

Responsibilities

• Provide on-site technical support and customer service across the Pentagon complex.
• Install, image, configure, test, and troubleshoot desktop systems, laptops, printers, and peripherals.
• Support PWCS assets, device migrations, asset audits, and compliance.
• Log, track, route, and close incident tickets using Remedy or ServiceNow.
• Manage CAC authentication, password resets, and access controls in Active Directory.
• Support software applications including Office 365 and DoD VPNs.
• Troubleshoot network connectivity and basic switch/VLAN issues.
• Coordinate with vendors and resolve escalated hardware/software discrepancies.

Skills

Active Directory administration

Windows 10/11 support

M365/Office apps

PWCS / mobility support

PKI / CAC / DoD VPN

ITSM ticketing (Remedy/ServiceNow)

Troubleshooting network (LAN/WLAN)

DoD security clearance

Tools

Remedy

ServiceNow

MECM/SCCM imaging

Job description

Leidos seeks a Desktop Support Technician to serve as the primary face of IT at the Pentagon complex. You will install, configure, and repair enterprise hardware and software, support PWCS and mobility systems, and maintain detailed service records in Remedy/ServiceNow.

The role requires an active DoD Secret clearance, 5+ years of desktop support experience, and hands-on knowledge of Windows, Microsoft 365, AD, PKI, and secure VPNs.