Field Desktop Support Technician (On-Site)

Leidos; Goose Creek (SC); On-site; USD 51,000 - 92,000; Full time

Benefits offered by this job

Health and Wellness programs

Paid Leave

Retirement benefits

Job summary

Leidos in Charleston, SC is seeking a Mid-level Desktop Support Technician to provide deskside IT support at a government site. You will troubleshoot hardware and software issues, manage tickets, and ensure SLA compliance while supporting field operations.

Required are US Citizenship, DoD Secret Clearance, and a robust background in Windows 10 and service-desk tools. The role involves lifting, travel to locations, and adherence to security requirements.

Qualifications

• US Citizenship
• DoD Secret Clearance
• HS diploma with 4+ years of relevant experience (or equivalent education)
• DoD 8570 IAT Level II: Security+ or higher
• Experience with Windows 10
• Experience with Service/Help Desk ticketing software (HP Service Manager/Remedy)
• Basic network troubleshooting skills
• Excellent customer service and communication skills
• Ability to lift and carry up to 50 lbs and work in varied environments

Responsibilities

• Manage resolution of customer tickets according to SLRs
• Ensure proper ticket handling per guidelines
• Troubleshoot and resolve hardware and software issues
• Maintain timely completion of customer tasks
• Troubleshoot and resolve local and networked printers and devices
• Assist other technicians in resolving complex issues

Skills

Windows OS 10

Ticketing systems

Network troubleshooting

Customer service

Communication skills

IT desk support

Education

High School Diploma

Tools

HP Service Manager

Remedy

Job description

Leidos in Charleston, SC is seeking a Mid-level Desktop Support Technician to provide deskside IT support at a government site. You will troubleshoot hardware and software issues, manage tickets, and ensure SLA compliance while supporting field operations.

Required are US Citizenship, DoD Secret Clearance, and a robust background in Windows 10 and service-desk tools. The role involves lifting, travel to locations, and adherence to security requirements.