VIP Deskside IT Support Specialist

Canon U.S.A., Inc.; New York (NY); On-site; USD 105,000 - 128,000; Full time

Benefits offered by this job

Medical/Dental/Vision/401K

Employee discounts

Training & career development

Competitive compensation

Job summary

Canon U.S.A., Inc. is seeking a Technology Support Specialist in New York to provide primary desk-side and phone support for end users, focusing on VIP onboarding and secure IT practices. The role blends hands-on hardware setup with responsible ticket management and collaborative work with AV teams.

You will support laptops, peripherals, phones, and software in a fast-paced legal/enterprise environment, including after-hours on-call rotations as needed.

Qualifications

• Requires college degree or technical training; professional certifications preferred.
• High School Diploma required.
• Must have basic knowledge of MS Word, MS Outlook, NetDocuments, Litera Innova, and Windows.
• Experience with Apple iOS is a plus; strong client service is essential.
• Experience with document management systems (NetDocuments preferred).
• Knowledge of Microsoft Office suite and Adobe Acrobat; familiarity with Litera tools and IntApp Time is a plus.

Responsibilities

• Provide telephone and deskside support for desktop and laptop systems.
• Troubleshoot issues using knowledgebase, ServiceNow, and online resources.
• Manage tickets in ServiceNow, track hardware and peripherals with asset tags.
• Install, configure, and support laptops, peripherals, mobile devices, and AV equipment.
• Onboard/offboard employees; assist with first login and VIP onboarding.
• Coordinate distribution of peripherals with Help Desk and teams.
• Ensure compatibility of laptops with servers, file shares, and email.

Skills

Client service

User support

Troubleshooting

Education

College degree + certs

High School Diploma

Tools

NetDocuments

Litera Innova

Windows 10

Adobe Acrobat

Litera Change Pro

IntApp Time

MS Office

MS Word

MS Outlook

Apple iOS

Job description

Canon U.S.A., Inc. is seeking a Technology Support Specialist in New York to provide primary desk-side and phone support for end users, focusing on VIP onboarding and secure IT practices. The role blends hands-on hardware setup with responsible ticket management and collaborative work with AV teams.

You will support laptops, peripherals, phones, and software in a fast-paced legal/enterprise environment, including after-hours on-call rotations as needed.