Deskside IT Support Specialist — VIP & On-Call (NY)

Canon Business Services; New York (NY); On-site; USD 105,000 - 128,000; Full time

Benefits offered by this job

Employee discounts

Job summary

Canon Business Process Services in New York is seeking a Technology Support Specialist to provide desk-side and remote IT support for end users. The role blends on-site and Help Desk duties across laptops, mobiles, printers, and AV systems, with a focus on VIP user onboarding and security compliance.

The position requires strong Windows, Office, NetDocuments, and Litera Innova skills, plus service-minded client support. On-call availability and asset management are expected.

Qualifications

• A High School Diploma is required.
• College degree and technical training certifications preferred.
• Basic knowledge of MS Word, MS Outlook, NetDocuments, Litera Innova and Windows.

Responsibilities

• Provide telephone and deskside support for desktop and laptop systems.
• Troubleshoot using knowledgebase, ticketing system, and online resources.
• Create, elevate, and close ServiceNow tickets with asset tracking.
• Assist with installation and configuration of laptops, peripherals, and mobile devices.
• On-boarding/off-boarding hardware and accounts including VIPs.
• Coordinate distribution of peripherals with Help Desk and teams.
• Ensure laptops interconnect with all systems and servers.
• Provide after-hours on-call support as required.
• Support AV in conference rooms and events.
• Lead or assist with special IT projects and VIP support.
• Train staff on firm applications and serve as SME for tools.

Skills

MS Word

MS Outlook

NetDocuments

Litera Innova

Windows

iOS experience

Client service

Education

High School Diploma

College degree

Technical training certifications

Tools

ServiceNow

Document management system

Adobe Acrobat

Job description

Canon Business Process Services in New York is seeking a Technology Support Specialist to provide desk-side and remote IT support for end users. The role blends on-site and Help Desk duties across laptops, mobiles, printers, and AV systems, with a focus on VIP user onboarding and security compliance.

The position requires strong Windows, Office, NetDocuments, and Litera Innova skills, plus service-minded client support. On-call availability and asset management are expected.