VIP Deskside IT Support Specialist

Canon-Business-Process-Services-f89af7fd; New York (NY); On-site; USD 60,000 - 95,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401K with company match

Employee discounts on Canon products

World-Class training & career dev.

Competitive compensation

Job summary

Milbank is seeking an IT specialist to provide telephone and deskside support for desktop and laptop systems in the New York office, with occasional support across other offices. The role is roughly 20% Help Desk and 80% Deskside Support, requiring broad hardware and end-user software knowledge.

Responsibilities include ticket management in ServiceNow, onboarding/offboarding, peripheral distribution, and ensuring system interconnectivity.

Qualifications

• A college degree and technical training certifications preferred.
• A High School Diploma required.
• Must have basic knowledge and experience in MS Word, MS Outlook, NetDocuments, Litera Innova, and Windows.
• Experience with Apple iOS is a plus; excellent client service skills emphasized.
• Experience using NetDocuments and document management tools.
• Familiarity with Office suite, Windows 10, Adobe Acrobat, Litera Change Pro, and IntApp Time.

Responsibilities

• Provide telephone and deskside support for all desktop and laptop systems.
• Troubleshoot and research problems using knowledge base, ServiceNow, and online resources.
• Create, escalate, and close ServiceNow tickets and track assets.
• Assist with onboarding/offboarding and setup for VIPs including Partners.
• Coordinate distribution of peripherals with Help Desk and teams.
• Ensure laptops interconnect with all systems and provide after-hours support as needed.
• Support AV in conference rooms and assist with offsite events.
• Train staff on firm applications and serve as SME for select tools.

Skills

Client service

Organizational skills

VIP support

Education

College degree

High School Diploma

Tools

MS Word

MS Outlook

NetDocuments

Litera Innova

Windows 10

Apple iOS

Litera Change Pro

IntApp Time

Adobe Acrobat

Job description

Milbank is seeking an IT specialist to provide telephone and deskside support for desktop and laptop systems in the New York office, with occasional support across other offices. The role is roughly 20% Help Desk and 80% Deskside Support, requiring broad hardware and end-user software knowledge.

Responsibilities include ticket management in ServiceNow, onboarding/offboarding, peripheral distribution, and ensuring system interconnectivity.