VIP Deskside IT Support Specialist (On-Site & Remote)

Canon Business Process Services, Inc.; New York (NY); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical/Dental/Vision insurance

401K with company match

Company-paid training and career dev

Job summary

Milbank LLP seeks an experienced IT professional to deliver deskside and help desk support from the New York office, covering Windows, Office, and security tools. You will manage tickets in ServiceNow, track assets, and onboard/offboard staff while delivering white-glove service to Partners and Executives.

The role includes after-hours support and VIP project assistance, with cross-office collaboration and project-backed training opportunities.

Qualifications

• Bachelor’s degree or technical training preferred; college degree considered an asset.
• High School Diploma required.
• Basic knowledge of MS Word, MS Outlook, NetDocuments, Litera Innova, and Windows.
• Experience with Apple iOS is a plus; strong client service orientation.

Responsibilities

• Provide telephone and deskside support for all desktops and laptops.
• Troubleshoot and research problems using knowledgebase, ServiceNow, and online resources.
• Create, escalate, and close tickets in ServiceNow with proper asset tracking.
• Assist with installation, configuration, and usability of hardware, software, and AV equipment.
• Handle onboarding/offboarding tasks and assist VIPs with setup and first login.
• Coordinate distribution of peripherals with teams and Practice Groups.
• Ensure interconnectivity of laptops with servers, email, and collaboration tools.
• Provide after-hours on-call support as required.
• Contribute to security efforts and remediation of phishing/malware incidents.
• Train staff on applications and act as SME for selected tools.

Skills

MS Word

MS Outlook

NetDocuments

Litera Innova

Windows

Apple iOS

client service

Education

High School Diploma

College degree and technical training certifications preferred

Tools

Litera Change Pro

IntApp Time

Job description

Milbank LLP seeks an experienced IT professional to deliver deskside and help desk support from the New York office, covering Windows, Office, and security tools. You will manage tickets in ServiceNow, track assets, and onboard/offboard staff while delivering white-glove service to Partners and Executives.

The role includes after-hours support and VIP project assistance, with cross-office collaboration and project-backed training opportunities.