On-Site IT & AV Support Technician

ManpowerGroup Global, Inc.; Roseland (NJ); On-site; USD 81,000 - 109,000; Full time

Job summary

ManpowerGroup is hiring a Deskside Services Technician to support on-site operations in NYC. You will install, troubleshoot, and repair hardware such as laptops, printers, scanners, and phones, and provide AV support for conferences and events using Zoom Rooms and Zoom Phone.

You will work with the Help Desk to resolve desktop environment issues, track ticket status, and train staff on AV technology. This is a full-time, in-office role with standard daytime hours.

Qualifications

• Two-year degree or equivalent job-related experience preferred.
• Strong understanding of Zoom platform (Meetings, Phone, Rooms).
• Proficient with Windows 10/11 and Microsoft 365 environments.

Responsibilities

• Troubleshoot and diagnose hardware and software issues on Microsoft Surface laptops.
• Deploy and set up IT equipment such as PCs, printers, and telephones.
• Demonstrate expertise in Zoom Rooms, Zoom Phone, and AV troubleshooting.
• Establish and manage video conferencing sessions, including Zoom meetings and Zoom Rooms.
• Provide audio/video support during events, meetings, and conferences, ensuring high-quality presentations and interactions.
• Collaborate with the Help Desk and technical staff to identify and resolve desktop environment issues.
• Track the status of issues and repairs, maintaining clear communication with users.
• Offer training and assistance to staff on audio/video technology and usage.

Skills

Surface laptops

Windows 10/11

Microsoft 365

Zoom Rooms

AV troubleshooting

Video conferencing

Education

Two-year degree

Job description

ManpowerGroup is hiring a Deskside Services Technician to support on-site operations in NYC. You will install, troubleshoot, and repair hardware such as laptops, printers, scanners, and phones, and provide AV support for conferences and events using Zoom Rooms and Zoom Phone.

You will work with the Help Desk to resolve desktop environment issues, track ticket status, and train staff on AV technology. This is a full-time, in-office role with standard daytime hours.