Field Service IT Engineer — VIP Desk-Side & PC Repairs

Worldwide TechServices, LLC; Virginia; On-site; USD 52,000 - 70,000; Full time

Job summary

Worldwide TechServices, LLC in Virginia seeks a Customer Service Engineer at an intermediate level to perform repair tasks on a range of technology-based products in end-user computing environments.

You will troubleshoot, install IMAC, provide desk-side support, assist VIP clients, and maintain certifications. Strong communication and ITIL familiarity are desired; lifting up to 50 lbs is required.

Qualifications

• Technical school certification or 2–4 years of relevant experience.
• A+ certification desirable.

Responsibilities

• Troubleshoot and repair PCs, desktops, laptops, tablets, and printers.
• Provide VIP client support.
• Install/Move/Add/Change (IMAC) activities.
• Desk-side end-user support.
• Communicate repair status and estimates to users.
• Follow service operations policies.
• Meet customer service metrics.
• Lift and move equipment up to 50 lbs.

Skills

Communication

Customer-facing

Troubleshooting

Deskside support

Documentation

Education

Technical school certification

Tools

PC hardware

Printer repair

Ticketing systems

IMAC processes

Job description

Worldwide TechServices, LLC in Virginia seeks a Customer Service Engineer at an intermediate level to perform repair tasks on a range of technology-based products in end-user computing environments.

You will troubleshoot, install IMAC, provide desk-side support, assist VIP clients, and maintain certifications. Strong communication and ITIL familiarity are desired; lifting up to 50 lbs is required.