VIP Delivery Care Specialist

Ashley Furniture Industries; Boise (ID); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Extended health, dental, and vision benefits

Employee Discount from 10% - 30%

Life/Disability Insurance

Flex Spending Account

401K

Paid Time Off

Job summary

Ashley Furniture Industries is seeking a Local Customer Care Agent in Boise, Idaho. The role involves managing delivery issues, providing VIP support, and ensuring excellent customer experiences.

The ideal candidate will have 1-2 years of experience in fast-paced environments, excellent problem-solving skills, and the ability to thrive in a team. Benefits include health insurance, employee discounts, and a 401K plan.

Qualifications

• Legally authorized to work in the US.
• At least 18 years old.
• 1-2 years' experience in fast-paced environments.

Responsibilities

• Handle hot delivery recoveries by addressing challenges on the delivery route.
• Provide elevated service for VIP customers and handle escalated delivery issues.
• Deliver multi-channel support across driver chat, customer chat, and voice channels.

Skills

Bilingual (preferred)

Problem-solving skills

Excellent phone etiquette

Attention to detail

Tools

Microsoft Office

CRM systems

Package AI

Salesforce

Storis

Job description

Ashley Furniture Industries is seeking a Local Customer Care Agent in Boise, Idaho. The role involves managing delivery issues, providing VIP support, and ensuring excellent customer experiences.

The ideal candidate will have 1-2 years of experience in fast-paced environments, excellent problem-solving skills, and the ability to thrive in a team. Benefits include health insurance, employee discounts, and a 401K plan.