VIP Delivery Care Specialist – Multi-Channel Support

Ashley Furniture Industries; Romeoville (IL); On-site; USD 18,752 - 26,708; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

Employee Discount

Life/Disability Insurance

401K

Paid Time Off

Job summary

Ashley Furniture Industries is seeking a Local Customer Care Agent in Romeoville, Illinois. This role involves handling delivery recoveries and customer communication, ensuring exceptional service standards are met in a fast-paced environment.

The ideal candidate should possess problem-solving skills, 1-2 years of experience, and a customer-focused mindset. The position offers a base pay of $16.50/hour, with additional shift differentials and a range of benefits, including health insurance and a 401K plan.

Qualifications

• 1–2 years’ experience in fast-paced environments, bilingual preferred.
• Excellent phone etiquette while expressing patience and professionalism.
• Strong problem-solving skills and attention to detail.

Responsibilities

• Manage delivery recovery and customer communication.
• Handle escalated delivery issues with empathy and professionalism.
• Serve as the critical link between retail stores and customers.

Skills

Bilingual Communication

Problem-Solving

Attention to Detail

Customer Service

Team Collaboration

Tools

Microsoft Office

CRM Systems

Job description

Ashley Furniture Industries is seeking a Local Customer Care Agent in Romeoville, Illinois. This role involves handling delivery recoveries and customer communication, ensuring exceptional service standards are met in a fast-paced environment.

The ideal candidate should possess problem-solving skills, 1-2 years of experience, and a customer-focused mindset. The position offers a base pay of $16.50/hour, with additional shift differentials and a range of benefits, including health insurance and a 401K plan.