VIP Delivery Care Specialist

Ashley Furniture Industries; Salt Lake City (UT); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Extended health, dental, and vision benefits

Employee Discount from 10% - 30%

Life/Disability Insurance

Flex Spending Account

401K

Paid Time Off

Job summary

Ashley Furniture Industries in Salt Lake City, Utah is looking for a Local Customer Care Agent to manage delivery recovery, customer communication, and issue resolution. The agent plays a critical role in ensuring customer satisfaction through effective problem-solving and coordination with fulfillment centers.

The ideal candidate will have 1-2 years’ experience in a fast-paced environment, strong phone etiquette, and the ability to work as part of a team. Comprehensive benefits including health insurance and 401K are offered.

Qualifications

• 1-2 years’ experience in fast-paced environments, bilingual preferred.
• Excellent phone etiquette, demonstrating patience and professionalism.
• Strong problem-solving skills and attention to detail.

Responsibilities

• Manage delivery recoveries and customer communication.
• Handle escalated delivery issues with empathy and professionalism.
• Serve as a link between retail stores and customers, addressing unresolved issues.

Skills

Customer service

Problem-solving

Phone etiquette

Bilingual (preferred)

Education

Legally authorized to work in the US

At least 18 years old

Tools

Microsoft Office

CRM systems

Job description

Ashley Furniture Industries in Salt Lake City, Utah is looking for a Local Customer Care Agent to manage delivery recovery, customer communication, and issue resolution. The agent plays a critical role in ensuring customer satisfaction through effective problem-solving and coordination with fulfillment centers.

The ideal candidate will have 1-2 years’ experience in a fast-paced environment, strong phone etiquette, and the ability to work as part of a team. Comprehensive benefits including health insurance and 401K are offered.