VIP Concierge & Reservations Specialist

San Manuel Band of Mission Indians; Highland (CA); On-site; USD 28,000 - 39,000; Full time

Job summary

San Manuel Band of Mission Indians in Highland, CA seeks a VIP Services Representative to assist with hotel and event reservations, guest relations, and elevated service delivery in a casino environment. This role requires direct public contact and a commitment to guest satisfaction per department standards.

The ideal candidate has strong communication skills, the ability to multitask, and experience in guest services, preferably in a casino setting.

Qualifications

• High School Diploma or GED required.
• Minimum two years guest service experience with direct guest contact.
• Casino environment experience preferred.

Responsibilities

• Initiates and responds to in-person and phone contact to secure hotel, entertainment, and event reservations; books experiences and assists with changes.
• Assists guests with reservations, arrivals, and escort/amenities; updates guest profiles and preferences; handles high-volume guest interactions.
• Performs other duties to support efficient department operations.

Skills

Communication skills

MS Outlook/Excel

Interpersonal skills

Multi-tasking

Public speaking

Customer-facing

Work under pressure

Education

High School Diploma or GED

Job description

San Manuel Band of Mission Indians in Highland, CA seeks a VIP Services Representative to assist with hotel and event reservations, guest relations, and elevated service delivery in a casino environment. This role requires direct public contact and a commitment to guest satisfaction per department standards.

The ideal candidate has strong communication skills, the ability to multitask, and experience in guest services, preferably in a casino setting.