Upselling Reservations Agent - Guest Experience

Yaamava Resort & Casino at San Manuel; United States; On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

Total Rewards package

Job summary

Yaamava Resort & Casino at San Manuel is seeking a Reservations professional to deliver exceptional guest service and optimize room revenue. You will handle reservations, provide personalized service, and stay informed about hotel hours and amenities to guide guest choices.

The role requires strong communication skills, flexibility with schedules, and the ability to multi-task in a fast-paced environment while maintaining confidentiality and accuracy in all PMS entries.

Qualifications

• High school diploma or GED.
• Minimum two (2) years’ experience in a customer service role required.
• Minimum one (1) year Hotel room sales experience preferred.

Responsibilities

• Inputs and organizes reservation information, internet, travel agency requests, and internal department communications with appropriate follow-up.
• Works closely with Casino VIP Services to accommodate players’ needs.
• Assists with Hotel Concierge services, guest itineraries and coordination of intradepartmental communications.
• Maintains logs of special requests and ensures requests are blocked in PMS and Front Desk systems.
• Upsells rooms, services and treatments according to enterprise procedures to maximize revenue.
• Knowledgeable in hotel hours of operations and amenities offerings.

Skills

Telephone etiquette

Verbal communication

Written communication

Schedule flexibility

Multitasking

Interpersonal skills

Friendly and outgoing

Bilingual (preferred)

Education

High school diploma or GED

Tools

PMS

Front Desk systems

Job description

Yaamava Resort & Casino at San Manuel is seeking a Reservations professional to deliver exceptional guest service and optimize room revenue. You will handle reservations, provide personalized service, and stay informed about hotel hours and amenities to guide guest choices.

The role requires strong communication skills, flexibility with schedules, and the ability to multi-task in a fast-paced environment while maintaining confidentiality and accuracy in all PMS entries.