VIP Concierge: Create WOW Moments for Guests

MGM Resorts International; Las Vegas, Northern (NV, KY); Hybrid; USD 22,000 - 31,000; Full time

Benefits offered by this job

Free meals in employee dining room

Free parking on and off-shift

Professional development opportunities

Wellness incentive programs

Discounts on hotel, F&B, retail, and娱乐

Job summary

The Cosmopolitan of Las Vegas is seeking a Concierge who will create personalized experiences reflecting the high level of service MGM Resorts is known for. You will anticipate needs, upsell MGM venues, and turn requests into memorable WOW moments for guests.

Join MGM Resorts International and The Cosmopolitan to advance guest relations, stay informed on citywide offerings, and represent the brand with warmth and professionalism across multiple channels and systems.

Qualifications

• Must be 21 years of age or older
• High School Diploma or GED
• One year of prior relevant experience, preferably in VIP Services, Front Desk or Concierge
• Participation in industry associations including the Southern Nevada Hotel Concierge Association and Les Clefs d’Or USA
• Current Notary and Bilingual preferred

Responsibilities

• Professionally and efficiently process all guest requests while promoting, up-selling, and cross-selling MGM Resorts venues, including amenities, rooms, restaurants, shows, cabanas, retail outlets, M life, casino events, and property promotions
• Respond to and assist with guest conflict resolution in a timely manner
• Build strong relationships and professionally represent MGM Resorts as a brand ambassador with guests and vendors
• Stay current on citywide offerings and build a professional network within the hospitality community
• Multitask using up to 26 operating systems simultaneously to fulfill guest requests

Skills

VIP Services

Front Desk

Guest relations

Bilingual preferred

Education

High School Diploma or GED

Job description

The Cosmopolitan of Las Vegas is seeking a Concierge who will create personalized experiences reflecting the high level of service MGM Resorts is known for. You will anticipate needs, upsell MGM venues, and turn requests into memorable WOW moments for guests.

Join MGM Resorts International and The Cosmopolitan to advance guest relations, stay informed on citywide offerings, and represent the brand with warmth and professionalism across multiple channels and systems.