VIP Concierge — Craft WOW Guest Experiences
MGM Resorts International
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Benefits offered by this job
Job summary
Aria, part of MGM Resorts International, seeks a Concierge to craft personalized experiences reflecting premier service. You will anticipate needs and turn requests into memorable interactions for our guests.
Responsibilities include promoting MGM venues, resolving guest concerns, and building relationships as a brand ambassador while staying informed about citywide offerings and events.
Qualifications
- One (1) year of prior relevant experience, preferably in VIP Services, Front Desk or Concierge.
- Participation in industry associations is listed as a preference (Las Vegas/ Southern Nevada area).
- Current Notary and Bilingual preferred
Responsibilities
- Professionally and efficiently process all guest requests while promoting, up-selling, and cross-selling MGM Resorts venues, including amenities, rooms, restaurants, shows, cabanas, retail outlets, M life, casino events, and property promotions
- Respond to and assist with guest conflict resolution in a timely manner
- Build strong relationships and professionally represent MGM Resorts as a brand ambassador with guests and vendors
- Stay current on citywide offerings and build a professional network within the hospitality community
- Multitask using up to 26 operating systems simultaneously to fulfill guest requests
Education
Job description
Aria, part of MGM Resorts International, seeks a Concierge to craft personalized experiences reflecting premier service. You will anticipate needs and turn requests into memorable interactions for our guests.
Responsibilities include promoting MGM venues, resolving guest concerns, and building relationships as a brand ambassador while staying informed about citywide offerings and events.
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