Concierge - The Cosmopolitan

MGM Resorts International; United States; On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Free meals in employee dining room

Free parking on and off-shift

Development opportunities via employee

Wellness incentive programs

Discounts on hotel, F&B, retail, and娱乐

Job summary

The Cosmopolitan of Las Vegas, part of MGM Resorts International, is seeking a Concierge who will craft personalized guest experiences and deliver memorable stays. You will anticipate needs, add thoughtful details, and turn requests into WOW moments that elevate the guest journey.

Key duties include processing guest requests, upselling MGM venues, resolving conflicts promptly, and building relationships with guests and vendors.

Qualifications

• Minimum 1 year of prior relevant experience (VIP services, Front Desk or Concierge).
• Must be 21 years of age or older.
• Current Notary and bilingual preferred.

Responsibilities

• Professionally and efficiently process guest requests while promoting MGM Resorts venues, including amenities, rooms, restaurants, shows, cabanas, retail outlets, M life, casino events and promotions.
• Respond to and assist with guest conflict resolution in a timely manner.
• Build strong relationships and professionally represent MGM Resorts as a brand ambassador with guests and vendors.
• Stay current on citywide offerings and build a professional network within the hospitality community.
• Multitask using up to 26 operating systems simultaneously to fulfill guest requests.

Education

High School Diploma or GED

Job description

Las Vegas, Nevada

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB

As a Concierge at The Cosmopolitan of Las Vegas, you’ll create personalized experiences that reflect the exceptional level of service our guests expect. From anticipating needs to uncovering thoughtful details, you’ll use your knowledge, warmth, and attention to detail to make every interaction feel effortless and memorable.

Your ability to turn requests into experiences will create WOW moments that make each stay truly unforgettable!

THE STARTING PAY RATE:

$19.00 / Per Hour + Commissions

THE DAY-TO-DAY:

• Professionally and efficiently process all guest requests while promoting, up-selling, and cross-selling MGM Resorts venues, including amenities, rooms, restaurants, shows, cabanas, retail outlets, M life, casino events, and property promotions
• Respond to and assist with guest conflict resolution in a timely manner
• Build strong relationships and professionally represent MGM Resorts as a brand ambassador with guests and vendors
• Stay current on citywide offerings and build a professional network within the hospitality community
• Multitask using up to 26 operating systems simultaneously to fulfill guest requests

THE IDEAL CANDIDATE:

• Must be 21 years of age or older
• High School Diploma or GED
• One (1) year of prior relevant experience, preferably in VIP Services, Front Desk or Concierge
• Participation in industry associations including the Southern Nevada Hotel Concierge Association and Les Clefs d’Or USA
• Current Notary and Bilingual preferred

THE PERKS & BENEFITS:

• Free meals in our Cosmopolitan employee dining room
• Free parking on and off-shift at all MGM Resorts properties
• Professional and personal development opportunities through employee programs and network groups
• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts

Are you ready to JOIN THE SHOW?