VIP Casino Host - Vietnamese Bilingual Preferred

Caesars Entertainment Corp; Black Hawk (CO); Presencial; USD 60.000 - 74.000; Jornada completa

Descripción de la vacante

Caesars Entertainment Corp in Black Hawk, Colorado, seeks an Executive Casino Host to identify, develop, and retain VIP players while delivering personalized gaming experiences. The role acts as a liaison among VIP guests, marketing, and casino management to promote loyalty and high service standards.

The starting salary is $67,000, with responsibilities including relationship building, VIP activity evaluation, and coordinating promotional events.

Formación

• High school diploma or GED preferred.
• Ability to obtain and maintain a Colorado Gaming License.
• Prior casino experience with strong understanding of casino operations and marketing practices.
• Excellent interpersonal, public relations, and customer service skills.
• Proficiency with Microsoft Office and casino systems (CMS, AS-400, LMS).
• Demonstrated ability to learn essential job functions and computer systems within 90 days of hire.
• Subject to random drug testing throughout the year.

Responsabilidades

• Consistently provide superior guest service and maintain positive relationships with casino guests and team members, including effectively managing difficult situations in a professional manner.
• Identify, develop, and maintain relationships with VIP players to enhance loyalty and gaming engagement.
• Evaluate player activity and gaming performance to determine appropriate complimentary services and amenities.
• Communicate with VIP players via telephone, written correspondence, and on-floor interaction regarding casino services, promotions, and special events.
• Conduct outbound telemarketing efforts, including a minimum of 100 or more cold calls per week.
• Collaborate with the Marketing Department to support special events, tournaments, and promotional activities.
• Serve as a liaison between guests and management to ensure prompt resolution of concerns and overall guest satisfaction.
• Maintain accurate and timely completion of all assigned reports, documentation, and administrative duties.
• Review player activities, promotions, and overall account status with the Manager of Marketing Operations.
• Provide ongoing feedback to management regarding VIP player preferences, concerns, and trends.
• Complete all required company training within established timelines.
• Perform additional duties as assigned.

Conocimientos

Customer service

Interpersonal skills

Public relations

Communication

Educación

High school diploma or GED

Herramientas

Microsoft Office

CMS

AS-400

LMS

Descripción del empleo

Caesars Entertainment Corp in Black Hawk, Colorado, seeks an Executive Casino Host to identify, develop, and retain VIP players while delivering personalized gaming experiences. The role acts as a liaison among VIP guests, marketing, and casino management to promote loyalty and high service standards.

The starting salary is $67,000, with responsibilities including relationship building, VIP activity evaluation, and coordinating promotional events.