VIP Casino Guest Concierge

Caesars Entertainment; Danville (VA); On-site; USD 23,000 - 32,000; Full time

Job summary

Caesars Entertainment in Virginia is seeking a Hospitality Host to manage the guest journey on property, coordinating with account development teams for pre- and post-trip planning. You will delight guests with gracious, enthusiastic, and personalized service while upholding the company’s standards.

The role requires strong interpersonal skills and the ability to multitask on a fast-paced casino floor, with a flexible schedule including weekends and holidays. Wage is $20 per hour.

Qualifications

• High school diploma or GED required.
• Two+ years in casino/hospitality or guest services preferred.
• Proficient with customer POS systems.

Responsibilities

• Greet guests on the casino floor and participate in events and promotions.
• Coordinate with other teams to resolve guest needs and issues.
• Maintain guest loyalty by delivering personalized service.
• Handle guest requests with sound judgment and adherence to guidelines.
• Balance multiple tasks and manage time effectively on a busy floor.

Skills

Interpersonal skills

Customer service

Communication skills

Problem solving

Analytical skills

Multilingual (preferred)

Education

High school diploma or GED

Tools

POS systems

Job description

Caesars Entertainment in Virginia is seeking a Hospitality Host to manage the guest journey on property, coordinating with account development teams for pre- and post-trip planning. You will delight guests with gracious, enthusiastic, and personalized service while upholding the company’s standards.

The role requires strong interpersonal skills and the ability to multitask on a fast-paced casino floor, with a flexible schedule including weekends and holidays. Wage is $20 per hour.