Elite VIP Casino Host (Spanish Bilingual)

Caesars Entertainment; Black Hawk (CO); On-site; USD 52,000 - 64,000; Full time

Job summary

Caesars Entertainment in Colorado seeks an Executive Casino Host to deliver exceptional guest service with a focus on VIP identification, development, and retention. This role acts as a key liaison between VIP guests, marketing, and casino management to promote guest satisfaction and loyalty.

The position emphasizes personalized gaming experiences, loyalty-building, and collaboration on events and promotions.

Qualifications

• High school diploma or GED preferred.
• Ability to obtain and maintain a Colorado Gaming License.
• Prior casino experience with a strong understanding of casino operations and marketing practices.
• Proficiency with Microsoft Office and the ability to learn multiple casino tracking systems, including CMS, AS-400, and LMS.

Responsibilities

• Consistently provide superior guest service and maintain positive relationships with casino guests and team members, including effectively managing difficult situations in a professional manner.
• Identify, develop, and maintain relationships with VIP players to enhance loyalty and gaming engagement.
• Evaluate player activity and gaming performance to determine appropriate complimentary services and amenities.
• Communicate with VIP players via telephone, written correspondence, and on-floor interaction regarding casino services, promotions, and special events.
• Conduct outbound telemarketing efforts, including a minimum of 100 or more cold calls per week.
• Collaborate with the Marketing Department to support special events, tournaments, and promotional activities.
• Serve as a liaison between guests and management to ensure prompt resolution of concerns and overall guest satisfaction.
• Maintain accurate and timely completion of all assigned reports, documentation, and administrative duties.
• Review player activities, promotions, and overall account status with the Manager of Marketing Operations.
• Provide ongoing feedback to management regarding VIP player preferences, concerns, and trends.
• Complete all required company training within established timelines.
• Perform additional duties as assigned.

Skills

Interpersonal skills

Customer service

Public relations

Time management

Education

High school diploma or GED

Tools

Microsoft Office

CMS

AS-400

LMS

Job description

Caesars Entertainment in Colorado seeks an Executive Casino Host to deliver exceptional guest service with a focus on VIP identification, development, and retention. This role acts as a key liaison between VIP guests, marketing, and casino management to promote guest satisfaction and loyalty.

The position emphasizes personalized gaming experiences, loyalty-building, and collaboration on events and promotions.