VIP Casino Host: High-Limit Guest Relations

Hard Rock Hotel & Casino; Sioux City (IA); On-site; USD 65,000 - 90,000; Full time

Job summary

Hard Rock Hotel & Casino Sioux City is seeking a high-energy hospitality professional to develop programs that attract and host high-limit players. You will coordinate comps, reservations, and entertainment, while maintaining exceptional guest service standards.

The position requires leadership in Casino Operations and collaboration with the Player Development team to maximize guest satisfaction and repeat visits.

Qualifications

• Demonstrated knowledge of all casino games and high-limit customers.
• Minimum five years of casino customer contact experience.

Responsibilities

• Develop and implement strategies to cultivate the market for high-limit guests.
• Host high-limit guests and coordinate their rooms, meals, and show reservations to ensure satisfaction.
• Award comps based on gaming action and guidelines.
• Lead casino operations areas as assigned by leadership.
• Promote Rockstar Rewards Card and collect guest contact information.

Skills

Customer service

Casino knowledge

Leadership

Education

College level courses in Finance and Communications

Job description

Hard Rock Hotel & Casino Sioux City is seeking a high-energy hospitality professional to develop programs that attract and host high-limit players. You will coordinate comps, reservations, and entertainment, while maintaining exceptional guest service standards.

The position requires leadership in Casino Operations and collaboration with the Player Development team to maximize guest satisfaction and repeat visits.