Host, Executive

Hard Rock Hotel & Casino; Sioux City (IA); On-site; USD 65,000 - 90,000; Full time

Job summary

Hard Rock Hotel & Casino Sioux City is seeking a high-energy hospitality professional to develop programs that attract and host high-limit players. You will coordinate comps, reservations, and entertainment, while maintaining exceptional guest service standards.

The position requires leadership in Casino Operations and collaboration with the Player Development team to maximize guest satisfaction and repeat visits.

Qualifications

• Demonstrated knowledge of all casino games and high-limit customers.
• Minimum five years of casino customer contact experience.

Responsibilities

• Develop and implement strategies to cultivate the market for high-limit guests.
• Host high-limit guests and coordinate their rooms, meals, and show reservations to ensure satisfaction.
• Award comps based on gaming action and guidelines.
• Lead casino operations areas as assigned by leadership.
• Promote Rockstar Rewards Card and collect guest contact information.

Skills

Customer service

Casino knowledge

Leadership

Education

College level courses in Finance and Communications

Job description

Hard Rock Hotel & Casino Sioux City is an award-winning gaming destination with more than 675 slot machines, live table game action, first-class amenities, and heart-pounding entertainment. The property’s Hard Rock Hotel is a AAA Four Diamond rated hotel; a distinction which only five percent of the more than 28,000 properties approved by AAA achieve. Complementing the hotel and casino are three bars and two restaurants including Fuel American Grill and Main + Abbey, a AAA Three Diamond rated restaurant. Putting the ‘Rock’ in ‘Hard Rock’, guests are invited to experience the legends of music by exploring Hard Rock’s expansive memorabilia collection with iconic pieces from SLASH to Johnny Cash!

JOB SUMMARY

The incumbent in this position is responsible for developing and coordinating programs to attract high-limit players and host such guests to ensure guest satisfaction and repeat visits. Work requires superior communication and judgmental skills, as position is called upon to interact frequently with high limit customers and make decisions regarding the issuance of comps. Performs supervisory duties as necessary for the Casino Operations Department and is responsible for maintaining exceptional guest service standards. Additionally, this position takes an active role in the daily operations of the casino to include overall cleanliness, the verification of slot jackpots, and support for the casino beverage operation.

ESSENTIAL DUTIES AND RESPONSIBILITIES

(The following statements are intended as general illustrations of the work in this class and are not all inclusive for specific positions.)

• Work with customer contact departments to develop and implement strategies and programs to cultivate the market for new and existing high-limit casino guests.
• Host high-limit guests and accommodates their needs within program guidelines to ensure guest satisfaction and encourage return visits.
• Award customer comps based on gaming action and program guidelines.
• Coordinate guest rooms, meals and show reservations, and assists guests with questions and special requests to ensure coordination of guest needs to provide for their maximum convenience and comfort.
• Organize special function (parties, tournaments, etc.) and participates in telemarketing efforts to invite customers to special events, individual visits, and/or obtain feedback on customer satisfaction.
• Assume a leadership role for the various areas of Marketing and the Casino floor as assigned by the Director of Casino Operations or the Player Development Manager.
• Promote sign up of the Rockstar Rewards Card to include all available personal information required to contact the guest.

REQUIRED SKILLS AND ABILITIES

Demonstrated knowledge of all casino games as well as regular high-limit customers and their betting habits in order to make knowledgeable decisions regarding the issuance of comps. These skills and abilities are typically acquired through the completion of college level courses in Finance and Communications, as well as through a minimum of five years of casino customer contact experience.

EDUCATION AND EXPERIENCE

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

Must have ability to:

• Use all equipment associated with the position, including but not limited to computer keyboard, excel, and other support software available.
• Observe and direct actions of Casino Operations staff.
• Review and comprehend all necessary documentation.
• Always communicate effectively, with guests as well as all levels of employees.
• Operates in a working environment that is subject to varying levels of crowds, noise, and smoke the severity of which depends upon customer volume.
• Communicate effectively in order to understand and meet the needs of preferred customers.
• Analyze and interpret financial data in order to make decisions regarding credit limits.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.