VIP Casino Host — Guest Relations & Rewards

Churchill-Downs-Inc; Terre Haute (IN); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

401k Plan with company match

Employee Stock Purchase Plan (15%!10?

Flexible Spending Account

Health Savings Account

Disability Plans

Life Insurance

Paid Time Off

Tuition Reimbursement ($5,200 per year

Job summary

Terre Haute Casino Resort is seeking a Casino Player Host to develop and maintain relationships with VIP customers and new players, driving incremental gaming revenues through personalized services and sign-ups to the Players Club.

The role requires greeting guests, arranging accommodations and comps per guidelines, and supporting promotions and events to enhance guest loyalty and visitation. Excellent communication and customer service are essential.

Qualifications

• LANGUAGE ABILITY: read, write and present information to guests and team members.
• MATH ABILITY: perform currency calculations and basic arithmetic.
• REASONING ABILITY: apply common sense to carry out instructions and solve problems.
• COMPUTER SKILLS: proficient with customer tracking systems and MS Office tools.

Responsibilities

• Maintain relationships with high value guests and greet guests in the casino.
• Increase the database of Players’ Club members with high value new sign-ups.
• Inform guests of promotions, events, and comps.
• Assist with booking trips and arranging transportation for guests.
• Provide excellent guest service and resolve issues promptly.

Skills

Language ability

Math ability

Reasoning ability

Computer skills

Education

High school diploma or equivalent

College degree preferred

Extensive customer service experience

Tools

Customer tracking system

Microsoft Outlook

Job description

Terre Haute Casino Resort is seeking a Casino Player Host to develop and maintain relationships with VIP customers and new players, driving incremental gaming revenues through personalized services and sign-ups to the Players Club.

The role requires greeting guests, arranging accommodations and comps per guidelines, and supporting promotions and events to enhance guest loyalty and visitation. Excellent communication and customer service are essential.