VIP Casino Host – Elite Guest Relations & Rewards
Fortune Bay Resort Casino
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Job summary
Fortune Bay Resort Casino in Tower, MN, seeks a Casino Host to ensure an exceptional gaming experience for guests. You will welcome VIPs, maintain relationships, and inform them of events and promotions while maximizing revenue through our programs and comps.
You'll uphold policies, assist with guest services, coordinate with departments, and represent the property at events. The role requires strong communication, hospitality skills, and flexibility for extended hours during events.
Qualifications
- Minimum two years of experience in customer service or hospitality.
- Excellent communication and interpersonal skills.
- Basic knowledge of casino games and operations.
- Ability to work flexible hours including evenings, weekends, and holidays.
Responsibilities
- Provide exceptional guest services by maintaining a clean, comfortable, and enjoyable gaming experience.
- Welcome and assist VIP guests by maintaining personal contact throughout their visit.
- Maximize revenue by leveraging property amenities and programs to target players and provide comps.
- Maintain accurate and updated player information and communications.
- Adhere to all policies and procedures with punctuality and willingness to work extended hours during events.
Skills
Education
Tools
Job description
Fortune Bay Resort Casino in Tower, MN, seeks a Casino Host to ensure an exceptional gaming experience for guests. You will welcome VIPs, maintain relationships, and inform them of events and promotions while maximizing revenue through our programs and comps.
You'll uphold policies, assist with guest services, coordinate with departments, and represent the property at events. The role requires strong communication, hospitality skills, and flexibility for extended hours during events.
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