VIP Slot Host & Guest Relations Lead

Station Casinos LLC.; Henderson (NV); Hybrid; USD 42,000 - 70,000; Full time

Job summary

Station Casinos LLC is seeking a VIP Host to greet guests, recognize frequent visitors, and connect them with hosts for future needs. You will explain promotions and the benefits of the player’s card, and you will help improve customer service while cultivating relationships with VIP guests.

The role involves developing new promotions, maintaining guest engagement, and supporting surveillance with discretion. Strong communication and organizational skills are essential.

Qualifications

• Excellent written and verbal communication with guests and staff.
• Two or more years experience in guest service preferred.
• Must be able to obtain Gaming Registration.
• Ability to work under high stress and maintain confidentiality with surveillance operations.

Responsibilities

• Greet guests, recognize frequent guests, and provide contact information for hosts.
• Explain promotions, programs, and current giveaways; outline benefits of the player’s card.
• Improve customer service, develop and implement promotions, cultivate VIP relationships.
• Ability to approve credit and manage reinvestments on guests by applying compliments according to guidelines.

Skills

Communication

Customer service

Organizational skills

Discretion

Tools

Basic computer skills

Job description

Greet guests, recognize frequent guests, and ensures that they have information on how to contact any host for future needs. Explains promotions, programs, and any current giveaways to all guests. Explains the benefits andprivileges of using a player’s card. Responsible for improving customer service, developing, implementing new promotions, maintaining, and cultivating relationships with VIP customers. Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of tasks. Mau lead and direct the work of others. A wide degree of creativity and latitude is expected. Typically reports to a manager or head of a unit/department. Ability to approve credit and manage reinvestments on guests by applying complimentaries according to guidelines. Responsible for developing and increasing guest visits and play habits. Responsible for filing events based on play criteria. Responsible for acquiring new and inactive business. Approve credit.

Qualifications:

Communicate effectively with Guests, Team Members and Management in both written and verbal form. Well organized and detail oriented. Available to work the hours necessary to complete functions and responsibilities. Must be able to obtain Gaming Registration. Must be professional and maintain confidentiality to surveillance operations and activities. Two (2) plus years experience preferred. Basic computer skills. Must be able to work quickly and accurately under high stress situations. Exercise general responsibilities necessary to minimize operation cost and maximizeoperational profits.