VIP Casino Host — Elite Guest Relations & Events

Fifth Street Gaming LLC; Las Vegas (NV); On-site; USD 48,000 - 72,000; Full time

Job summary

Downtown Grand is seeking a Casino Host to build and maintain relationships with high-value guests, manage guest services, and coordinate events and programs. The role focuses on player development, hospitality, and data-driven decisions to enhance loyalty and visitation.

The candidate should have VIP services experience, strong communication skills, and the ability to analyze financial data for credit and comp decisions in a fast-paced casino environment. Weekend/holiday shifts are required.

Qualifications

• 3+ years in casino VIP services, reservations center, or casino host
• Ability to analyze and interpret financial data for credit limits, comps, and allowances
• Must be able to obtain Gaming Registration
• Strong customer service and hospitality focus

Responsibilities

• Grow theoretical win and operating income within the Player Development/Casino Marketing team.
• Develop and implement strategies to cultivate the market for high-value casino guests.
• Monitor programs and understand customer betting habits, credit status, and participation levels to maximize margins and control costs.
• Host casino guests and arrange their needs within program guidelines to ensure satisfaction and repeat visits.
• Award complimentary items based on gaming action and guidelines.
• Arrange reservations, transportation, and accommodations for guests.
• Assist guests with questions and special requests to ensure convenience and comfort.
• Organize events (parties, tournaments) and participate in telemarketing to invite customers and obtain feedback.
• Assume supervisory role in Player Development/Casino Marketing areas as needed.
• Identify intercept VIPs on the floor, off-property or via referrals to grow the database.
• Maintain direct mail and phone contact to build loyalty and fill events.
• Approve credit and airfare prudently per guidelines.
• Perform other duties as assigned.

Skills

VIP guest services

Communication

Relationship-building

Financial data analysis

Organizational abilities

Professional appearance

Shift work

Education

High School Diploma or equivalent

Job description

Downtown Grand is seeking a Casino Host to build and maintain relationships with high-value guests, manage guest services, and coordinate events and programs. The role focuses on player development, hospitality, and data-driven decisions to enhance loyalty and visitation.

The candidate should have VIP services experience, strong communication skills, and the ability to analyze financial data for credit and comp decisions in a fast-paced casino environment. Weekend/holiday shifts are required.