VIP Casino Host - Elite Guest Relations & Loyalty

The-Strat-Hotel,-Casino-; Las Vegas (NV); On-site; USD 55,000 - 95,000; Full time

Job summary

Stratosphere Gaming, LLC seeks an Executive Casino Host to build and maintain strong relationships with high-value players, driving guest loyalty and gaming revenue.

You will provide personalized service, attract premium players, and ensure interactions meet hospitality standards and Title 31 regulations. Collaboration with the Player Development team and coordination of VIP experiences are core parts of the role.

Qualifications

• Minimum 2 years of casino host or player development experience.
• At least 4 years of customer service in a high-end hospitality or gaming environment.
• Ability to use casino marketing systems such as CMS and LMS.
• Proficient in MS Office (Outlook, Excel, Word) and familiar with Teams.

Responsibilities

• Provide timely and courteous guest service aligned with the company’s guest service culture.
• Meet or exceed revenue, visitation, and player development goals as assigned by the Player Development department.
• Develop, maintain, and grow relationships with high-value guests through property hosting, off-property outreach, telemarketing, and email communications.
• Coordinate VIP reservations, accommodations, amenities, transportation, and bill-back paperwork to ensure a seamless guest experience.
• Proactively identify and engage new players, re-establish relationships with former guests, and promote loyalty club enrollment on the casino floor.
• Maintain current knowledge of all promotions, events, and amenities to accurately inform and assist guests.
• Exercise sound judgment when issuing comps and incentives based on play, profitability, and guest value.
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position.
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards.
• Perform other duties as assigned.

Skills

Casino hosting

Customer service

CMS/LMS

MS Office

MS Teams

Education

High School Diploma or equivalent

Tools

CMS

LMS

Microsoft Office

Microsoft Teams

Job description

Stratosphere Gaming, LLC seeks an Executive Casino Host to build and maintain strong relationships with high-value players, driving guest loyalty and gaming revenue.

You will provide personalized service, attract premium players, and ensure interactions meet hospitality standards and Title 31 regulations. Collaboration with the Player Development team and coordination of VIP experiences are core parts of the role.