VIP Casino Host & Guest Concierge

Sandia Resort & Casino

Albuquerque (NM)

On-site

USD 40,000 - 60,000

Full time

8 days ago

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Job summary

Sandia Resort & Casino in Albuquerque, NM is seeking a Casino Host to cultivate VIP players through personalized service and strategic engagement. You will greet high-end patrons, coordinate travel and hotel arrangements, and manage comp authorizations while maintaining confidentiality and a high level of visibility across the casino.

Strong interpersonal skills, bilingual Spanish/English preferred, and the ability to travel to events are valued.

Qualifications

High School Diploma or GED; two years casino or outside sales experience.
Must be at least 21 years of age.
Bilingual Spanish/English is preferred.

Responsibilities

Identifies and cultivates premium slot and table game players by developing strong business relationships with high-end patrons.
Maintains a book of VIP patrons and analyzes business data to drive incremental visits.
Greets and services patrons with exceptional customer service and resolves issues as needed.
Coordinates travel, hotel, golf, spa, etc. within guidelines to drive VIP business.
Processes comp authorizations and daily resort point transactions with minimal errors.
Promotes Peak Rewards registration and supports casino promotions and events.