Guest Experience Host & Reservations Concierge

Sandia Resort & Casino; Albuquerque (NM); On-site; USD 18,000 - 22,000; Full time

Job summary

Sandia Resort & Casino in Albuquerque, NM seeks a friendly Restaurant Host/Hostess to welcome guests, manage reservations, and seat guests promptly. You will work closely with restaurant and bar staff to ensure a seamless dining experience.

You will maintain reservations, answer inquiries, and uphold cleanliness and professional appearance. Weekend and holiday availability is preferred to support peak service times.

Qualifications

• Clear communication with guests and team
• Stand and walk for long periods
• Manage waitlist and seating flow
• Available to work weekends and holidays
• Customer service experience is a plus
• Restaurant experience is a plus

Responsibilities

• Greets guests as they arrive with a friendly and welcoming demeanor
• Escorts guests to tables and assists with seating and menus
• Answers reservation inquiries via phone in a professional manner
• Accurately records reservation details and special requests
• Maintains a clean, organized dining area and proper setup
• Manages waitlists and communicates wait times to guests

Job description

Sandia Resort & Casino in Albuquerque, NM seeks a friendly Restaurant Host/Hostess to welcome guests, manage reservations, and seat guests promptly. You will work closely with restaurant and bar staff to ensure a seamless dining experience.

You will maintain reservations, answer inquiries, and uphold cleanliness and professional appearance. Weekend and holiday availability is preferred to support peak service times.