Poker Room Guest Host

Sandia-Resort-; Albuquerque (NM); On-site; USD 32,000 - 52,000; Full time

Job summary

Sandia Resort and Casino is seeking a Poker Room staff member to assist in answering phones, signing guests in, processing chip deliveries, and maintaining a clean, secure poker room. You will handle cash transactions, verify banks, and keep detailed records while coordinating with Surveillance and Security to protect assets.

The role requires strong English skills, prior cashier or customer service experience, and the ability to pass a cashier’s test.

Qualifications

• High School Diploma, GED certification or equivalent.
• One year customer service and cashier experience preferred.
• Cash handling experience preferred.
• Must be able to read, write and speak English fluently.
• Must be able to pass cashier’s test.

Responsibilities

• Answer telephone calls in a professional manner with appropriate greetings.
• Sign guests into Bravo and process paperwork as needed.
• Deliver chips and maintain poker room cleanliness.
• Verify and sign for banks issued and keep accurate cash/chip exchanges.
• Maintain records such as exchange sheets and shortage/overage forms.
• Coordinate with Surveillance and Security to protect assets.
• Assist with payouts for bad beat jackpots and tournaments.

Job description

Sandia Resort and Casino is seeking a Poker Room staff member to assist in answering phones, signing guests in, processing chip deliveries, and maintaining a clean, secure poker room. You will handle cash transactions, verify banks, and keep detailed records while coordinating with Surveillance and Security to protect assets.

The role requires strong English skills, prior cashier or customer service experience, and the ability to pass a cashier’s test.