VIP Casino Host: Elite Guest Concierge & Travel Events

The Pueblo of Sandia; Albuquerque (NM); On-site; USD 45,000 - 85,000; Full time

Job summary

The Pueblo of Sandia is seeking an enthusiastic Casino Host to cultivate VIP patrons and drive revenue with personalized service. You will build strong relationships, manage the VIP book, and promote Peak Rewards during daily operations and events.

You will greet guests, arrange travel and accommodations, deescalate issues, and represent the casino in promotions and special events, while maintaining confidentiality and a professional appearance.

Qualifications

• High School Diploma or GED required.
• Two years casino or outside sales experience preferred.
• Must be 21 years of age or older.
• College degree preferred.
• Bilingual Spanish/English is a plus.

Responsibilities

• Cultivate and manage VIP patrons with personalized service.
• Maintain a VIP book and analyze data to drive visits.
• Coordinate transportation, hotel, golf, spa for VIPs under guidelines.
• Process comp authorizations and daily resort point transactions with low error rate.

Skills

Interpersonal skills

Communication

Team-building

Problem-solving

Verbal communication

Customer service

Bilingual Spanish/English

Attention to detail

Education

High School Diploma or GED

College degree preferred

Tools

Windows OS

Microsoft Office

Job description

The Pueblo of Sandia is seeking an enthusiastic Casino Host to cultivate VIP patrons and drive revenue with personalized service. You will build strong relationships, manage the VIP book, and promote Peak Rewards during daily operations and events.

You will greet guests, arrange travel and accommodations, deescalate issues, and represent the casino in promotions and special events, while maintaining confidentiality and a professional appearance.