Loyalty Club Host - Guest Experience & Promotions

Sandia Resort & Casino; Albuquerque (NM); On-site; USD 21,000 - 24,000; Full time

Job summary

Sandia Resort & Casino in Albuquerque, NM seeks a friendly Players Club host to promote Peak Rewards, assist guests with sign-ups, and explain benefits. This full-time role supports promotions, prints cards, and helps guests navigate the casino's loyalty program.

You will work swing shifts, interact with guests, process promotions, and balance responsibilities such as ticketing and cash handling with attention to accuracy.

Qualifications

• High School Diploma or GED.
• One year of customer service experience.
• Must be at least 21 years of age.

Responsibilities

• Promotes Peak Rewards membership and explains benefits.
• Assists guests with Peak Rewards sign-up and applications.
• Prints Peak Rewards cards.
• Logs and tracks promotions and prize redemptions.
• Explains how to use Peak Rewards with casino games.
• Performs promotional drawings and events coordination.
• Operates Box Office and handles ticketing, cash, and reconciliations.
• Provides information about casino promotions and events.

Skills

Customer service experience

Strong communication

Guest service

Money handling

De-escalation

Ability to work weekends/holidays

Education

High School Diploma or GED

Tools

Konami system

Box Office system

Windows operating system

Job description

Sandia Resort & Casino in Albuquerque, NM seeks a friendly Players Club host to promote Peak Rewards, assist guests with sign-ups, and explain benefits. This full-time role supports promotions, prints cards, and helps guests navigate the casino's loyalty program.

You will work swing shifts, interact with guests, process promotions, and balance responsibilities such as ticketing and cash handling with attention to accuracy.