VIP Casino Guest Relations Host — Loyalty & Experiences

US Lawns; Anacortes (WA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical insurance as low as $10 Per Mo

Dental and Vision coverage

Mental Health Benefit

Life Insurance and AD&D Coverage

401K

Employee Assistance Program

Flex Time Off

13 Paid Holidays

Discounted Meals

Job summary

Swinomish Casino & Lodge is seeking a Player Development Host to build and maintain relationships with high-value casino guests, promoting loyalty and revenue. The role emphasizes exceptional guest service and coordination of personalized experiences to drive repeat visits.

The ideal candidate is outgoing, professional, and customer-focused, with strong communication and relationship-building skills, and the ability to adapt to gaming operations and CRM software.

Qualifications

• High school diploma or GED required.
• 1–3 years in customer service, hospitality, sales, casino operations, or related field preferred.
• Must be at least 21 years old.
• Strong communication, interpersonal, and relationship-building skills.
• Ability to provide exceptional guest service while maintaining professionalism and confidentiality.
• Strong organizational skills with the ability to manage multiple priorities and meet performance goals.
• Basic computer proficiency, including Microsoft Office, and the ability to learn gaming and CRM software.
• Knowledge of casino gaming operations and host liquor laws preferred.
• Valid driver's license and ability to meet eligibility requirements for transporting guests to approved events and excursions.
• Ability to obtain and maintain a Class III Gaming License and TIPS Certification.
• Must be available to work days, evenings, weekends, and holidays.

Responsibilities

• Build and maintain relationships with high-value casino guests to increase loyalty, retention, and revenue.
• Deliver exceptional guest service and promote casino amenities, events, and rewards programs.
• Coordinate personalized experiences to encourage repeat visits.

Skills

Communication

Interpersonal skills

Relationship-building

Education

High school diploma

Tools

CRM software

Microsoft Office

Job description

Swinomish Casino & Lodge is seeking a Player Development Host to build and maintain relationships with high-value casino guests, promoting loyalty and revenue. The role emphasizes exceptional guest service and coordination of personalized experiences to drive repeat visits.

The ideal candidate is outgoing, professional, and customer-focused, with strong communication and relationship-building skills, and the ability to adapt to gaming operations and CRM software.