VIP Casino Host & Elite Guest Relations
Fortune Bay Resort Casino
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Job summary
Fortune Bay Resort Casino seeks a Casino Host who delivers exceptional guest services and maintains a welcoming gaming environment. You will welcome and assist VIP guests, keeping in contact throughout their visit and promoting the Players Club and comps.
Knowledge of events and surrounding attractions helps maximize guest satisfaction. The role requires promoting casino programs, building relationships with valued customers, and adhering to all policies while supporting extended hours during
Qualifications
- High school diploma or GED required.
- Minimum two years of experience in customer service or hospitality.
- Excellent communication and interpersonal skills; ability to work flexible hours.
Responsibilities
- Provide exceptional guest services and maintain a welcoming gaming environment.
- Welcome and assist VIP guests and maintain contact throughout visits.
- Promote Players Club and assist guests with comps and programs.
- Maintain knowledge of casino, events, and local attractions.
- Ensure safety and report issues; address guest concerns and referrals.
Skills
Education
Tools
Job description
Fortune Bay Resort Casino seeks a Casino Host who delivers exceptional guest services and maintains a welcoming gaming environment. You will welcome and assist VIP guests, keeping in contact throughout their visit and promoting the Players Club and comps.
Knowledge of events and surrounding attractions helps maximize guest satisfaction. The role requires promoting casino programs, building relationships with valued customers, and adhering to all policies while supporting extended hours during
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