Player Development Host

US Lawns; Anacortes (WA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical insurance as low as $10 Per Mo

Dental and Vision coverage

Mental Health Benefit

Life Insurance and AD&D Coverage

401K

Employee Assistance Program

Flex Time Off

13 Paid Holidays

Discounted Meals

Job summary

Swinomish Casino & Lodge is seeking a Player Development Host to build and maintain relationships with high-value casino guests, promoting loyalty and revenue. The role emphasizes exceptional guest service and coordination of personalized experiences to drive repeat visits.

The ideal candidate is outgoing, professional, and customer-focused, with strong communication and relationship-building skills, and the ability to adapt to gaming operations and CRM software.

Qualifications

• High school diploma or GED required.
• 1–3 years in customer service, hospitality, sales, casino operations, or related field preferred.
• Must be at least 21 years old.
• Strong communication, interpersonal, and relationship-building skills.
• Ability to provide exceptional guest service while maintaining professionalism and confidentiality.
• Strong organizational skills with the ability to manage multiple priorities and meet performance goals.
• Basic computer proficiency, including Microsoft Office, and the ability to learn gaming and CRM software.
• Knowledge of casino gaming operations and host liquor laws preferred.
• Valid driver's license and ability to meet eligibility requirements for transporting guests to approved events and excursions.
• Ability to obtain and maintain a Class III Gaming License and TIPS Certification.
• Must be available to work days, evenings, weekends, and holidays.

Responsibilities

• Build and maintain relationships with high-value casino guests to increase loyalty, retention, and revenue.
• Deliver exceptional guest service and promote casino amenities, events, and rewards programs.
• Coordinate personalized experiences to encourage repeat visits.

Skills

Communication

Interpersonal skills

Relationship-building

Education

High school diploma

Tools

CRM software

Microsoft Office

Job description

Job Description

SUMMARY:
The Player Development Host is responsible for building and maintaining relationships with high-value casino guests to increase loyalty, retention, and revenue. This position delivers exceptional guest service, promotes casino amenities, events, and rewards programs, and coordinates personalized experiences to encourage repeat visits. The ideal candidate is outgoing, professional, and customer-focused, with strong communication, sales, and relationship-building skills.

QUALIFICATIONS:

• High school diploma or GED required.
• One (1) to three (3) years of experience in customer service, hospitality, sales, casino operations, or a related field preferred.
• Must be at least 21 years of age.
• Strong communication, interpersonal, and relationship-building skills.
• Ability to provide exceptional guest service while maintaining professionalism and confidentiality.
• Strong organizational skills with the ability to manage multiple priorities and meet performance goals.
• Basic computer proficiency, including Microsoft Office, and the ability to learn gaming and CRM software.
• Knowledge of casino gaming operations and host liquor laws preferred.
• Valid driver's license and ability to meet eligibility requirements for transporting guests to approved events and excursions.
• Ability to obtain and maintain a Class III Gaming License and TIPS Certification.
• Must be available to work days, evenings, weekends, and holidays.

Company Description

Swinomish Tribe, a community of Coast Salish peoples, are descendants of groups andbands originating in the Skagit and Samish River valleys;the surrounding coastal areas; and islands,including Fidalgo, Camano, Whidbey, and the San Juan Islands.

Located on the pristine Washington coast, the Swinomish Casino & Lodge is owned and operated by our tribal community. We started as a small bingo operation in 1985. In 1990, we began negotiations for a gaming license, and a Compact was signed with the State of Washington in December of 1992. We chose to build the casino next to ouracclaimed Bingo Hall. The construction was completed, and the Casino opened its doors to the public on July 15, 1994.

Over the years, the company has grown, but its philosophy and commitment have always remained the same: to be the friendliest casino in the area with outstanding customer service and to provide guests a luxuriant, state-of-the-art experience while maintaining and upholding the cultural identity of the Swinomish Tribe. Today, we are proud to be one of the leading employers in the Anacortes area.

Swinomish Casino & Lodge is a full-service entertainment destination includinga 98 room luxury lodge, the 9,000-square-footmultipurpose Wa Walton Event Center, and a casino featuring Las Vegas-style gaming. We have over 650 of the latest slot titles andtable games like Blackjack, Craps, Roulette, and Pai Gow. EZ KENO kiosks, and BetRivers Sportsbook at Swinomish.

Benefits

Full Time Team Members enjoy excellent benefits including:

• Medical insurance as low as $10 Per Month
• Free Dental and Vision coverage
• Mental Health Benefit
• $10,000 Life Insurance and AD&D Coverage
• 401K
• Employee Assistance Program
• Flex Time Off
• 13 Paid Holidays
Discounted Meals