VIP Casino Host & Guest Relations Expert

Warhorse-Gaming,-LLC; Omaha (NE); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with Day 1 vesting and company

Paid time off and paid holidays

Quarterly incentive program

Career advancement opportunities

Team member discounts and other family

Job summary

WarHorse Gaming is seeking a Casino Host to deliver exceptional service to VIP guests, promote the rewards program, host events, and build lasting guest relationships. This role focuses on personalized service and driving player loyalty across gaming experiences.

The ideal candidate is outgoing, customer-focused, and passionate about creating memorable guest experiences while supporting business growth.

Qualifications

• Must be 21 years of age or older.
• High school diploma or GED required.
• Two years of hospitality or related guest relations experience.
• Excellent communication and interpersonal skills.
• Strong organizational and time-management abilities.
• Professional, outgoing and service-oriented demeanor.
• Proficiency with Microsoft Office and basic computer applications.
• Ability to learn and utilize casino player tracking systems.
• Valid driver's license.
• Ability to obtain and maintain a Nebraska Gaming License.

Responsibilities

• Uphold and support the Mission, Vision, and Values of WarHorse Gaming.
• Welcome and assist VIP guests while providing outstanding customer service.
• Build and maintain strong relationships with assigned player accounts.
• Approve and monitor complimentary offerings per company guidelines.
• Promote and explain WarHorse Rewards program benefits.
• Enroll new members and assist existing members with replacement cards on the gaming floor.
• Encourage guests to achieve higher rewards tiers through increased play.
• Develop new player relationships through networking and community engagement.
• Contact qualified guests by phone or in person to promote events and promotions.
• Represent WarHorse Gaming at on-property and off-property events as needed.
• Attend hosted events and ensure guests receive exceptional service.
• Meet department performance goals and maintain accurate player information.

Education

High school diploma or GED

Tools

Microsoft Office

Job description

WarHorse Gaming is seeking a Casino Host to deliver exceptional service to VIP guests, promote the rewards program, host events, and build lasting guest relationships. This role focuses on personalized service and driving player loyalty across gaming experiences.

The ideal candidate is outgoing, customer-focused, and passionate about creating memorable guest experiences while supporting business growth.