VIP Auto Service Specialist

VIP Tires & Service

Bangor (ME)

On-site

USD 25,000 - 39,000

Full time

14 days+

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Job summary

The Tech-Advisor at VIP Tires & Service in Bangor, ME assists both service writers and technicians to deliver a differentiated customer experience. This non-exempt hourly role emphasizes safety, teamwork, and adherence to VIP standards while engaging customers at the counter and in the shop to explain vehicle conditions and recommended solutions.

Candidates should pursue required certifications (ASE, BATS, TPMS) and participate in LMS and vendor trainings.

Qualifications

Excellent verbal and written communication skills.
Strong ability to analyze, prioritize, and implement solutions.
Strong organizational and time-management abilities.
Solid understanding of automotive servicing and industry practices.

Responsibilities

Ensure workplace safety is priority #1 and follow all safety policies.
Serve customers at the counter as needed, educating them about vehicle condition and VIP processes.
Work in the shop as a technician when required, completing services per VIP standards.
Complete required training and certifications for Service Writer and Installation Technician roles.
Aim for above-average customer engagement and productivity in billed hours.