Auto Service Advisor & Technician

VIP, Inc.

Topsham (ME)

Hybrid

USD 21,000 - 41,000

Part time

6 days ago

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Job summary

VIP, Inc. is seeking a Tech-Advisor (T/A) to support the Service Manager in delivering a differentiated customer experience at our Maine location.

The role blends counter-service writing with shop technician duties, requiring safety discipline and strong communication with customers and teammates. The Tech-Advisor will pursue essential certifications (BATS, TPMS, ASE) and complete LMS and vendor trainings to enhance service delivery and meet VIP standards.

Qualifications

Ability to work at the counter and in the shop.
Proven customer service experience.
Willingness to obtain multiple automotive certifications.

Responsibilities

1. Makes sure that workplace safety is Priority #1. Follows all safety‑related training, locks out any unsafe equipment, and reports any unsafe conditions or actions to a member of Management.
2. Work at the counter as a service writer necessary, serving customers by consulting with them, building relationships with them, and by following the VIP processes to educate them about the condition of their vehicle, based on mileage and results of the MPI vehicle inspection.
3. Work in the shop as a technician when necessary, taking work orders as assigned by management, and completing all required services on customers’ vehicles in accordance with VIP standards and procedures.
4. Fulfill all required training and certification for both the positions of Service Writer and Installation Technician and be able to successfully carry out the required duties of both.
5. Achieve better than average success in customer engagement and production of billed hours as measured by VIP Tech‑Advisor productivity.
6. Learn and be able to successfully execute all activities as assigned by the Service Manager and help the team deliver a different and better customer experience to every customer.
7. Learn VIP’s processes and be prepared to successfully execute the essential duties and responsibilities listed below.
8. Facility and Equipment Maintenance: Ensures satisfactory maintenance, appearance, and condition of facility to comply with security, safety and environmental codes and ordinances. Ensures satisfactory maintenance, appearance, and condition of equipment, ensuring the team has the resources they need to meet our customer’s needs. Ensures appropriate steps are taken to maintain a clean service department throughout the business day.
9. Procedural Compliance: Enforces strict compliance with the service Code of Ethics and all municipal, state, and federal regulations and procedures pertaining to the operation of the location.