Assistant Service Manager: VIP Auto Experience Lead

VIP, Inc.; Maine; On-site; USD 42,000 - 66,000; Full time

Job summary

VIP, Inc. is seeking an Assistant Manager in Maine to help the Service Manager deliver a standout customer experience and high-performance results. The role emphasizes safety, teamwork, and effective communication to ensure VIP standards are met with every customer interaction.

As second in charge, you will lead the team in the Service Manager’s absence, coordinate training, and uphold VIP processes while maintaining compliance with regulations and company policies.

Qualifications

• Two years related experience in automotive service management.
• Completion of two-year college or technical school program recommended.
• Or an equivalent combination of education and experience.
• Current, valid driver’s license issued in state of residence.
• ASE Certification C1 – Service Consultant required.
• ASE Certification P2 – Parts Specialist recommended.
• ASE Certification G1 – Maintenance and light repair recommended.
• State Inspection License Required (where applicable).

Responsibilities

• Ensure workplace safety is Priority #1 and follow safety policies.
• Serve customers by consulting with them and educating them on vehicle conditions.
• Achieve above-average customer engagement as measured by SAX score.
• Learn and execute managerial activities as assigned by the Service Manager.
• Lead the team to deliver a different and better customer experience.

Skills

People management

Leadership

Communication

Organizational skills

Automotive servicing knowledge

Education

Two-year college or technical school program

Job description

VIP, Inc. is seeking an Assistant Manager in Maine to help the Service Manager deliver a standout customer experience and high-performance results. The role emphasizes safety, teamwork, and effective communication to ensure VIP standards are met with every customer interaction.

As second in charge, you will lead the team in the Service Manager’s absence, coordinate training, and uphold VIP processes while maintaining compliance with regulations and company policies.