VIP Auto Service Lead

VIP Tires & Service; Bath (ME); On-site; USD 55,000 - 75,000; Full time

Job summary

VIP Tires & Service in Bath, ME is seeking an Assistant Manager to support the Service Manager and lead the team when the manager is not on duty. You will help drive safe, high-quality service and educate customers on vehicle conditions based on MPI results.

This role emphasizes teamwork, communication, and VIP process execution to deliver a standout customer experience and achieve performance goals.

Qualifications

• Strong people management and leadership skills.
• Excellent verbal and written communication.
• Sound business sense with ability to analyze, prioritize, and implement solutions.
• Strong organization and time management skills.
• A comprehensive understanding of automotive servicing and the industry.

Responsibilities

• Lead the team in the Service Manager's absence and ensure safety and policy compliance.
• Educate customers about vehicle conditions based on MPI inspection results.
• Pursue higher SAX scores through customer engagement and VIP processes.
• Develop a superior team with LMS and vendor training.
• Coordinate dispatching and assignment of work orders to technicians.
• Attend off-site meetings and training as needed.
• Support the Service Manager in daily management and store operations.

Skills

People management

Leadership

Communication

Analytical thinking

Organizational skills

Automotive servicing knowledge

Education

Two-year college or technical school program recommended

Equivalent combination of education and experience

Tools

ASE Certifications

Job description

VIP Tires & Service in Bath, ME is seeking an Assistant Manager to support the Service Manager and lead the team when the manager is not on duty. You will help drive safe, high-quality service and educate customers on vehicle conditions based on MPI results.

This role emphasizes teamwork, communication, and VIP process execution to deliver a standout customer experience and achieve performance goals.