Assistant Service Manager: VIP Customer Experience Lead

Colonial Group; Waterville (ME); On-site; USD 50,000 - 65,000; Full time

Job summary

VIP is seeking an Assistant Manager at our Waterville, ME location to support the Service Manager in delivering an exceptional, high‑quality vehicle service experience. As second in command, you will lead the team, ensure safety and compliance, and maintain smooth daily operations.

You will mentor staff, coordinate training, and help educate customers about vehicle conditions using MPI results. This role requires strong leadership, communication skills, and a commitment to VIP standards.

Qualifications

• Two years related experience in automotive service management.
• Two-year college or technical school program recommended.
• Or an equivalent combination of education and experience.
• Current, valid driver’s license issued in state of residence.
• Equipment Safety Certification.
• ASE Certification C1 – Service Consultant required.
• ASE Certification P2 – Parts Specialist recommended.
• ASE Certification G1 – Maintenance and light repair recommended.
• State Inspection License required where applicable.

Responsibilities

• Lead the team in the Service Manager’s absence to deliver VIP customer experience.
• Educate customers about vehicle conditions based on MPI results.
• Coordinate dispatching of work orders to technicians.
• Support safety training, daily huddles, and store meetings.
• Maintain facility cleanliness and equipment readiness.

Skills

People management

Leadership

Verbal communication

Written communication

Business sense

Time management

Automotive servicing knowledge

Education

Two-year college program

Equivalent education/experience

Job description

VIP is seeking an Assistant Manager at our Waterville, ME location to support the Service Manager in delivering an exceptional, high‑quality vehicle service experience. As second in command, you will lead the team, ensure safety and compliance, and maintain smooth daily operations.

You will mentor staff, coordinate training, and help educate customers about vehicle conditions using MPI results. This role requires strong leadership, communication skills, and a commitment to VIP standards.