Vietnamese Donor Engagement Specialist

Be The Match; Minneapolis (MN); On-site; USD 65,000 - 85,000; Full time

Job summary

Be The Match is seeking a Donor Services professional to provide high-quality customer service to donors on the NMDP registry. You will locate donors, contact them, and assess health information to determine donation participation.

The role involves scheduling follow-ups, obtaining consent, and maintaining donor records in STAR Link/Salesforce. You will educate donors, reinforce commitment, and work in a fast-paced blended call environment while ensuring confidentiality and accuracy in

Qualifications

• Proficient with MS Office and data entry.
• Strong communication skills for a mission-driven call center.
• Advanced internet research and social media familiarity.

Responsibilities

• Locate and contact donors using recruitment data and alternate contacts.
• Educate donors, reinforce commitment, and address barriers to donation.
• Conduct donor health screening and assess medical and non-medical factors.

Skills

MS Office

Communication

Internet research

Customer service

Data entry

Education

Bachelor's degree

Tools

STAR Link/Salesforce

Job description

Be The Match is seeking a Donor Services professional to provide high-quality customer service to donors on the NMDP registry. You will locate donors, contact them, and assess health information to determine donation participation.

The role involves scheduling follow-ups, obtaining consent, and maintaining donor records in STAR Link/Salesforce. You will educate donors, reinforce commitment, and work in a fast-paced blended call environment while ensuring confidentiality and accuracy in