Donor Engagement & Care Specialist

NMDP; United States; On-site; USD 55,000 - 78,000; Full time

Job summary

The National Marrow Donor Program (NMDP) is seeking a Donor Relations Specialist to engage donors on the registry and support the life-saving mission. You will contact donors, assess eligibility, and coordinate health screenings and kit logistics while maintaining strict confidentiality.

In this role you will work in a fast-paced, multi-channel environment, applying investigative skills and customer-service excellence to educate donors, document updates in STAR Link and Salesforce, and help

Qualifications

• Bachelor’s degree required or equivalent health-care related experience.
• Three+ years of professional experience in customer relations or care may substitute for behavioral coaching experience.
• Strong communication and research skills; ability to handle sensitive information with discretion.

Responsibilities

• Locate donors using recruitment data and online tools; update contact info.
• Educate donors and address barriers to donation; ask open-ended questions.
• Coordinate donor health screening and kit logistics; liaise with Medical Services as needed.
• Document all donor activity in STAR Link/Salesforce and maintain records.
• Maintain confidentiality and comply with CFR, FDA, OSHA guidelines where applicable.

Skills

Donor outreach

Data entry

Communication skills

Problem solving

Confidentiality

Multi-channel communication

Education

Bachelor’s degree in health services or related field

Tools

STAR Link

Salesforce

Microsoft Office

Job description

The National Marrow Donor Program (NMDP) is seeking a Donor Relations Specialist to engage donors on the registry and support the life-saving mission. You will contact donors, assess eligibility, and coordinate health screenings and kit logistics while maintaining strict confidentiality.

In this role you will work in a fast-paced, multi-channel environment, applying investigative skills and customer-service excellence to educate donors, document updates in STAR Link and Salesforce, and help