Donor Engagement & Outreach Specialist

NMDP; Minneapolis (MN); On-site; USD 42,000 - 65,000; Full time

Job summary

NMDP in Minneapolis seeks a donor operations specialist to engage donors in a compelling, empathetic manner and support a patient’s life-saving donation process. You will locate donors using internal data, confirm interest, assess health information, and document activities in STAR Link/Salesforce, while upholding confidentiality and accuracy in a fast-paced environment.

Excellent telephone etiquette, strong time management, and collaboration with multiple teams are essential to success in this

Qualifications

• Strong communication and active listening for donor interactions.
• Ability to manage high-volume inquiries across multiple channels.
• Basic familiarity with protecting donor confidentiality and privacy.

Responsibilities

• Locate donors using recruitment data and contact information.
• Educate donors and overcome barriers to donation.
• Collect donor health history and determine eligibility for donation.
• Coordinate donor draws, kit ordering, and follow-up forms.
• Document all donor activity in STAR Link/Salesforce.
• Maintain confidentiality and comply with procedures and regulations.

Skills

Customer communication

Multitasking

Questioning techniques

Emotional intelligence

Education

Bachelor’s degree in human services or health care related field

Tools

MS Office

Word processing

Spreadsheets

Database skills

Job description

NMDP in Minneapolis seeks a donor operations specialist to engage donors in a compelling, empathetic manner and support a patient’s life-saving donation process. You will locate donors using internal data, confirm interest, assess health information, and document activities in STAR Link/Salesforce, while upholding confidentiality and accuracy in a fast-paced environment.

Excellent telephone etiquette, strong time management, and collaboration with multiple teams are essential to success in this