Video Triage Engineer

Synstack Technologies; Pennsylvania; On-site; USD 110,000 - 165,000; Full time

Job summary

Synstack Technologies is seeking a senior software engineer to drive reliable releases and robust monitoring across diverse devices and platforms.

You will troubleshoot video device issues end-to-end, perform code reviews, and design DevOps tooling using Linux, AWS (S3, Athena, QuickSight), ELK, Splunk and Grafana to improve performance, reliability and data-driven decision making.

Qualifications

• Strong experience in C/C++, Python and Linux.
• Experience with ELK, Splunk and Grafana for data visualization and monitoring.

Responsibilities

• Ensure timely and high-quality software releases across devices by monitoring metrics and alerts.
• Troubleshoot end-to-end issues in video devices and conduct source code reviews to identify root causes.
• Diagnose and resolve issues using Linux systems and networking protocols, including packet capture analysis.
• Design and enhance operational tools and architect DevOps solutions to optimize system performance and efficiency.
• Leverage AWS technologies (S3, Athena, QuickSight) to analyse data from millions of field devices, delivering insights to inform decision-making and drive operational efficiency.
• Develop and implement anomaly detection techniques and data-driven solutions to proactively identify and resolve system issues.

Skills

C/C++

Python

Linux

log management

Tools

Elastic Stack (ELK)

Splunk

Grafana

Job description

• Ensure timely and high-quality software releases across diverse devices by proactively monitoring metrics and alerting systems. Promptly respond to critical field issues, identify root causes, and implement effective mitigation strategies.
• Troubleshoot E2E issues in Video devices. Conduct source code reviews to identify root causes within the components and platform.
• Diagnosing and resolving issues using Linux systems and networking protocols, including packet capture analysis
• Design and enhance operational tools and architect DevOps solutions to optimize system performance and efficiency.
• Leverage AWS technologies (S3, Athena, QuickSight) to analyse data from millions of field devices, delivering insights to inform decision-making and drive operational efficiency.
• Develop and implement anomaly detection techniques and data-driven solutions to proactively identify and resolve system issues. Perform global metric comparisons across various device models.

What You’ll Bring:

• Experience and strong ability in C/C++, Python, and Linux experience. You’ll also have experience with log management and analysis tools such as Elastic Stack (ELK), Splunk, and Grafana for data visualisation and monitoring.
• Proven expertise in at least one scripting language, such as Bash, Python, or Go.
• Experience of holding a Technical Lead / Senior role or mentoring a small team of engineers. Ability to make good technical decisions and convince others about the merits and reasons for those decisions.
• Experienced in Defect Tracking Tools such as Jira